Manager of IT Operations

Description

              ***THIS IS AN ON-SITE POSITION LOCATED IN AURORA, OHIO***   

About Us: 

LayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the transaction processing, financial, computer service provision and semiconductor manufacturing sectors. LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers.  

Position Description: Manager of IT Operations 

Oversee the daily management of LayerZero’s IT environment, ensuring systems run efficiently, securely, and in alignment with business needs. This role requires a hands-on leader who can balance technical expertise with operational oversight, while building scalable processes and supporting a high-performing team.

Primary Duties:

•             Operational Oversight

•             Manage day-to-day IT operations, including servers, networks, cloud platforms, and end-user support.

•             Ensure system uptime, performance, and reliability across all business units.

•             Oversee incident response, troubleshooting, and root cause analysis.

•             Team Leadership

•             Lead and mentor IT staff, fostering professional growth and accountability.

•             Coordinate workload, priorities, and schedules to meet service-level expectations.

•             Build a culture of collaboration and continuous improvement.

•             Process & Systems Management

•             Develop and enforce IT policies, procedures, and standards.

•             Implement monitoring tools and dashboards to track performance and risks.

•             Drive automation and efficiency in IT workflows.

•             Security & Compliance

•             Partner with security teams to ensure compliance with industry standards and regulations.

•             Oversee patch management, access controls, and data protection practices.

•             Support audits and risk assessments.

•             Strategic Contribution

•             Provide regular updates to leadership on IT performance, risks, and opportunities.

•             Align IT operations with business priorities and growth initiatives.

•             Contribute to long-term planning for infrastructure scalability and resilience.

Requirements

  Skills and Experience:

•             Bachelor’s degree in Information Technology, Computer Science, or related field.

•             5+ years of IT operations experience, with at least 2 years in a leadership role.

•             Strong knowledge of network administration, cloud services, and enterprise systems.

•             Experience with ITIL practices, service desk management, and vendor coordination.

•             Excellent communication and problem-solving skills.

•             Proven ability to lead teams and manage complex technical environments.

What We Offer: 

· Competitive pay with performance incentives 

· 100% company-paid medical, dental, and vision 

· 401(k) with company match 

· 3 weeks PTO, 8 paid holidays, and 2 floating holidays 

Why You Will Love Working with Us: 

· Impact: Develop your skills and expertise in a rapidly growing industry, with your work directly influencing the success of mission-critical projects. 

· Innovation: Immerse yourself in an environment that celebrates forward-thinking and continuous improvement. 

· Collaborative spirit: Work closely with engineers, marketers, and other professionals to bring ideas to life. 

· Grow with us: We are committed to your personal and professional development, offering endless opportunities to improve your skills and advance your career. 

At LayerZero, we are proud to be an Equal Opportunity Employer. We welcome and celebrate diversity, and we are committed to creating an inclusive environment for all employees.