Salesforce Administrator

12/6/2025

The Salesforce Administrator will partner with the Production Support team to define and implement best practices for quality engineering solutions. This role involves managing user support tickets, documenting configurations, and collaborating with stakeholders to enhance Salesforce applications.

Salary

73000 - 99500 USD

Working Hours

40 hours/week

Company Size

501-1,000 employees

Language

English

Visa Sponsorship

About The Company

Christian Care Ministry (CCM) is a non-profit that administers Medi-Share, a healthcare sharing program where Christians come together to share each other’s medical bills. CCM employs more than 600 individuals in Melbourne, FL, Orlando, FL, and remotely throughout the United States.

About the Role

The range for this role is $73,000 - $99,500 Actual base pay will be determined based on a successful candidate's work location, skills/abilities, experience, and education. Interested candidates must be living in or be willing to relocate to an eligible state for employment with CCM, including: AL, AZ, CO, FL, GA, IL, IN, KY, MO, NC, OH, OK, SC, SD, TN, TX, VA, WI, or WV. <hr> The Mission At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of <a href="https://www.medishare.com/" target="_blank">Medi-Share®</a>, a healthcare sharing ministry for Christians, we cultivate that belief. To that end, our Mission Statement is as follows: Connecting people to a Christ-centered community wellness experience based on faith, prayer, and personal responsibility. The Team Everyone at Christian Care Ministry is in agreement with our <a href="https://mychristiancare.org/our-ministry/who-we-are/Statement-of-Faith/" target="_blank">Statement of Faith, </a>which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God and our Members to the best of our ability. The Job The Salesforce Administrator will partner with the Production Support team to define, implement, and drive best practices for improving quality engineering solutions to meet the Ministry needs. This role will work with scrum teams to release sustainable product quality throughout SDLC.   <hr> Essential Job Duties & Responsibilities <ul> <li>Serve as a Salesforce evangelist within the organization; suggest how the current application can be enhanced to improve business processes and communicate that in writing and presentation</li> <li>Build and optimize automations using Flows, Approval Processes, and other declarative tools to streamline business processes.</li> <li>Manage all aspects of user management including roles, profiles, permissions, public groups, OWD, sharing rules</li> <li>Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Lightning Flow, assignment rules, approval processes, record types, dynamic layouts, apps, custom settings, custom metadata types</li> <li>Partner with internal stakeholders to gather requirements and translate them into scalable Salesforce solutions</li> <li>Work User Support Tickets</li> <li>Document configurations, business processes, and change history to support continuity and compliance.</li> <li>Work with integrated applications including: Formstack, Webmerge, and Formstack Sign</li> <li>Complete regular internal system audits, assist with security projects, and prepare for quarterly releases by staying up to date on the platform’s new tools and capabilities</li> <li>Continually improve and enhance Salesforce platform, gathering requirements, and feedback, designing scalable best practice solutions to meet Ministry needs, and managing product road map</li> <li>Collaborate with the Manager of CRM Admin and fellow admins to ensure alignment with roadmap priorities and governance standards</li> <li>Contribute to the exercise and expression of the Ministry’s Christian beliefs</li> <li>All other duties as assigned</li> </ul> <hr> Essential Skills & Abilities <ul> <li>3–5 years of hands-on Salesforce Administration experience in multi-cloud environments</li> <li>Strong knowledge of Salesforce declarative tools: Flows, Validation Rules, Custom Objects, Reports, Dashboards, and Page Layouts</li> <li>Proficient with data management tools (Data Loader, Import Wizard, Excel) and data hygiene best practices</li> <li>Understanding of Salesforce security, sharing models, and role hierarchies</li> <li>Familiarity with sandbox management, release management, and deployment best practices</li> <li>Comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of Salesforce projects</li> <li>Experience with enterprise-scale applications and operational support of systems</li> <li>Experience with software development process/lifecycle</li> <li>Ability to work in a fast‐paced environment, multi‐project environment, meeting commitments and deadlines</li> <li>Organized, and detail oriented with a concise, impactful writing and communication style</li> <li>Knowledge of data protection operations and legislation (e.g. GDPR, HIPAA)</li> </ul> <hr> Core Competencies/Demonstrable Behaviors <ul> <li>Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences</li> <li>Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems</li> <li>Highly collaborative team player who thrives in cross-functional settings</li> <li>Adaptable and curious learner committed to continuous improvement</li> <li>Strong sense of accountability, confidentiality, and trustworthiness</li> <li>Tech savvy - Anticipating and adopting innovations in business-building digital technology applications</li> <li>Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement</li> <li>Member First – exhibits full commitment to serving members and/or clients by prioritizing their needs first in alignment with our program’s purpose. This commitment is demonstrated through understanding of the program(s), provided through quality and timely service while exercising empathy in every interaction. Every CCM employee shares responsibility to steward resources faithfully, removing barriers to understanding, and creating accessible, connected, and Christ-centered experiences.</li> <li>Humble – demonstrates Christ-Centered humility by honoring others, accepting feedback, and prioritizing collective success over individual recognition</li> <li>Hungry – exhibits initiative, perseverance, and commitment to serving God through excellence.  Demonstrates passion for personal and organizational growth while diligently advancing the mission of Christian Care Ministry</li> <li>Smart – shows relational and emotional intelligence, communicates effectively, collaborates harmoniously, and reads social cues with grace and discernment</li> </ul> <hr> Education and/or Experience Required <ul> <li>Bachelor’s degree in Computer Science, Information Technology or closely related field with 2+ years of Salesforce Administration experience or combination of education and experience required </li> <li>Salesforce Administrator certification (ADM201) required </li> </ul> Preferred <ul> <li>Experience in a healthcare‐related field or financial field</li> <li>Salesforce Advanced Administrator or Platform App Builder certification</li> <li>Experience with Health Cloud data model or Marketing Cloud automation journeys</li> <li>Exposure to Salesforce DevOps tools such as Gearset or Copado</li> <li>Basic familiarity with Apex, SOQL, or Lightning App Builder customization</li> <li>Experience supporting member or patient portals through Experience Cloud</li> </ul> <hr> Supervisory Responsibilities <ul> <li style="text-align: left;">This job has no supervisory responsibilities</li> </ul> <hr> Incentives & Benefits We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others. For full-time employees working 30 hours or more, some of our benefits include, but are not limited to: •    100% paid Medical for employees/99% for family •    Generous employer Health Savings Account (HSA) contributions •    Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance •    6 weeks of paid parental leave (for both mom and dad) •    Dental - two plans to choose from •    Vision •    Short-term Disability •    Accident, Critical Illness, Hospital Indemnity •    401(k) – up to 4% match on ROTH or Traditional contributions •    Generous paid-time off and 11 paid holidays •    Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo  •    Employee Assistance Program including no cost, in-person mental health visits and employee discounts •    Monetary Anniversary Awards Program •    Monetary Birthday Awards <hr> Minimum Age Requirement: Due to the nature of the responsibilities associated with this position—including independent decision-making, access to confidential information, and potential exposure to regulated environments—candidates must be at least 18 years of age at the time of hire. This requirement is in accordance with applicable federal and state labor laws and is intended to ensure compliance with workplace safety and legal standards.

Key Skills

Salesforce AdministrationSalesforce Declarative ToolsData Management ToolsSalesforce SecuritySandbox ManagementChange ManagementCollaborationCommunicationOrganizational SkillsAttention to DetailData Protection OperationsSalesforce ConfigurationUser ManagementProcess ImprovementAgile MethodologiesTechnical Proficiency