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客户服务代表
12/6/2025
The role involves providing services such as booking tickets, checking flight information, and handling ticket changes. The representative is also responsible for resolving customer issues to enhance satisfaction and loyalty.
Working Hours
40 hours/week
Company Size
10,001+ employees
Language
Chinese
Visa Sponsorship
No
About The Company
HKT is a technology, media, and telecommunication leader with more than 150 years of history in Hong Kong. As the city’s true 5G provider, HKT connects businesses and people locally and globally. Our end-to-end enterprise solutions make us a market-leading digital transformation partner of choice for businesses, whereas our comprehensive connectivity and smart living offerings enrich people‘s lives and cater for their diverse needs for work, entertainment, education, well-being, and even a sustainable low-carbon lifestyle. Together with our digital ventures which support digital economy development and help connect Hong Kong to the world as an international financial centre, HKT endeavours to contribute to smart city development and help our community tech forward.
HKT is part of Pacific Century Group, named by Forbes as one of the World's Best Employers 2023.
For more information, please visit www.hkt.com.
LinkedIn: linkedin.com/company/hkt
About the Role
岗位职责：
为顾客提供订座订票、航班动态信息查询、机票退改签手续、不正常航班保障等服务；解决顾客问题，提高客户满意度及忠诚度。
Key Skills
Customer ServiceProblem SolvingCommunicationTicketingFlight InformationCustomer SatisfactionLoyalty Improvement
Categories
Customer Service & SupportHospitality
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