Client Service Associate

12/7/2025

The Client Service Associate serves as the primary point of contact for client inquiries and support requests, ensuring timely resolution of client needs. They maintain accurate documentation and develop a strong understanding of client accounts to provide tailored assistance.

Salary

49000 - 54000 USD

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

Welcome to Signal Tru Brand – where passion meets purpose, and creativity reigns supreme! We’re not your average PR and branding agency. We’re a dynamic team of storytellers, trendsetters, and problem solvers on a mission to revolutionize the way brands connect with their audience. Our Story Signal Tru Brand was born out of a shared vision – a vision to disrupt the status quo and redefine the art of storytelling in the ever-evolving world of PR and branding. Founded by a group of industry veterans with a penchant for innovation and a knack for thinking outside the box, we set out to create a company that not only delivers results but also sparks joy, ignites curiosity, and inspires change. Our Philosophy At Signal Tru Brand, we believe that behind every great brand is a great story waiting to be told. We’re firm believers in the power of authenticity, creativity, and strategic thinking to captivate hearts, minds, and imaginations. Whether it’s crafting compelling narratives, building meaningful relationships, or navigating the ever-changing media landscape, we’re committed to helping brands find their voice and stand out in a crowded marketplace.

About the Role

Company Description

Catch Vibe Voice is a forward-thinking communications and client-engagement firm dedicated to delivering exceptional business solutions. We focus on helping organizations elevate their outreach, strengthen customer relationships, and expand their market influence through innovative strategies and personalized support. Our team is driven by excellence, collaboration, and a commitment to creating lasting value for our clients. As we continue to grow, we are seeking talented individuals who share our vision and ambition.

Job Description

We are seeking a motivated and detail-oriented Client Service Associate to join our team in Houston, TX. This role is essential to ensuring seamless communication, efficient problem resolution, and a positive experience for our clients. The ideal candidate excels in a structured environment, maintains strong organizational habits, and brings a solution-oriented approach to each task.

Responsibilities

Serve as a primary point of contact for client inquiries and support requests.
Maintain accurate documentation, records, and updates within internal systems.
Coordinate with internal teams to ensure timely resolution of client needs.
Develop a strong understanding of client accounts and provide tailored assistance.
Uphold company standards by delivering consistent, professional communication.
Identify opportunities to improve processes and enhance client satisfaction.

Qualifications

Strong verbal and written communication skills.
High level of professionalism and confidentiality.
Ability to multitask, prioritize, and manage time effectively.
Detail-oriented with strong organizational abilities.
Problem-solving mindset with a commitment to high-quality service.
Ability to work independently and collaboratively within a team.

Additional Information

Competitive salary ($49,000 – $54,000 per year).
Professional growth and advancement opportunities.
Supportive and structured work environment.
Skill development and ongoing training.
Stable full-time position with long-term potential.

Key Skills

Verbal CommunicationWritten CommunicationProfessionalismConfidentialityMultitaskingTime ManagementOrganizational SkillsProblem-SolvingTeam CollaborationClient SupportDocumentationProcess ImprovementClient Relationship ManagementAttention to DetailCustomer ServiceSolution-Oriented