Lead Esthetician with Massage license - Loews Coronado Bay Resort

Job Title: Esthetician Lead

Department: Spa Operations

Reports to: Spa Director

Job Type: Non-Exempt

Arch Amenities Group

Wellness-driven. Hospitality-focused.

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.

We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.

With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service.

The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact.

If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.

Job Summary: 

The Esthetician Lead / Massage Therapist is responsible for providing professional and personalized Esthetics and massage services to clients to promote relaxation, stress relief, and health and wellness. This individual must be skilled in a variety of facial and massage techniques and dedicated to delivering exceptional guest experiences in a clean, safe, and welcoming environment. In this role you will help oversee any Estheticians in your location and be required to perform massages, as well as being asked to help with managerial tasks such as - scheduling, coaching, training.

Key Responsibilities:

• Performs facials, waxing, and body services that meet the established guidelines for the type of service offering and that fulfill guest expectations.

• Customizes treatments based upon present skin condition(s).

• Performs all treatments on services menu based upon current licensure.

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  Assesses contraindications of guest that may prevent service from taking place
• Conduct client consultations to understand individual wellness goals and tailor treatments accordingly.
• Perform a variety of massage techniques including Swedish, deep tissue, sports, and other modalities based on client needs and preferences.
• Maintain cleanliness and sanitation of all work areas and treatment rooms in accordance with health and safety standards.
• Keep accurate records of services provided and client preferences for future visits.
• Uphold a professional and courteous manner at all times to create a relaxing and respectful environment.
• Recommend additional treatments or wellness products based on client needs.
• Adhere to appointment schedules and manage time effectively to avoid delays.
• Stay current with industry trends, continuing education, and licensure requirements.
• Follow all policies, procedures, and confidentiality guidelines of the facility.

Qualifications:

Education & Licensing:

• High school diploma or equivalent.

• Valid state license in esthetics or other credentials required by the state.

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  Previous esthetic experience. Customer service experience, preferably in a spa.

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  Must be able to build rapport with guests.

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  Ability to explain various treatments/services to guests.

• Graduate of an accredited massage therapy program.
• Valid state license and/or certification in massage therapy.

Experience:

Skills:

• Proficiency in a range of massage techniques and therapies.
• Strong customer service and interpersonal communication skills.
• Ability to assess client needs and customize services accordingly.
• Commitment to professionalism, confidentiality, and ethical conduct.

Physical Requirements:

• Ability to stand for extended periods.
• Ability to perform physical work including bending, lifting, and repetitive hand and arm movements.
• Must be able to lift up to 25 pounds.

Work Environment:

• Work is performed in a spa, clinic, or wellness center environment with occasional exposure to oils, lotions, and low lighting.
• May require evening, weekend, and holiday hours depending on client scheduling.

DISCLAIMER

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.

Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.