Manager - Retention Specialist

12/7/2025

The Retention Specialist will develop and implement strategies to reduce customer churn and enhance customer loyalty. This role involves engaging with customers, monitoring satisfaction metrics, and collaborating with various teams to ensure customer success.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

TargetBay is the all-in-one marketing and customer engagement suite designed for ecommerce businesses looking to accelerate growth. Our integrated product suite empowers brands to attract, engage, and retain customers through personalized, data-driven experiences. By integrating Email & SMS Marketing, Reviews, and Rewards into a single, comprehensive solution, TargetBay streamlines your marketing efforts, reduces total cost of ownership, and delivers a central source of truth for all your customer data. Our AI-powered tools, smart segmentation, and advanced automation capabilities ensure that every interaction with your brand is personalized and impactful. TargetBay’s customer-first, partner-driven approach guarantees seamless integrations with leading ecommerce platforms and technologies, alongside a robust ecosystem of top-tier agency partners. This collaborative focus ensures that your brand remains connected, efficient, and positioned for success. Our Impact: 5B+ Emails Delivered 4M+ Product Reviews Collected 4K+ Global Customers, including: Total Tea, Elina Organics, Tinte Cosmetics 1K+ integrations Our Products: - BayEngage: Email & SMS marketing solution with advanced automations, AI-powered personalization, and best-in-class deliverability. Reach the right audience with the right message, at precisely the right time. - BayReviews: Build trust and boost sales through authentic customer feedback. Manage and syndicate reviews across major platforms like Google and Walmart.com to enhance your online reputation. - BayRewards: Drive customer loyalty and increase retention through customizable rewards programs. Incentivize customer engagement and foster a community of loyal advocates. Whether you're a growing startup or an established brand, TargetBay's flexible solutions are designed to scale with you. Our goal is to simplify the complexities of ecommerce marketing, helping businesses deliver seamless, customer-centric experiences at every touchpoint.

About the Role

About TargetBay:TargetBay is a fast-growing eCommerce marketing automation SaaS company based out of Chennai and Atlanta. Clients use our products to increase their online sales through our personalized email marketing and reviews technologies. We have over 3,000 eCommerce companies using our product. <span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Job Summary:<div> </div><span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We are seeking a skilled Retention Specialist to join our dynamic SAAS product company. As a Retention Specialist, you will play a crucial role in driving customer loyalty and maximizing user retention. Your primary responsibility will be to develop and execute effective strategies to engage, support, and retain our existing customer base. You will work closely with the customer success, sales, technical, product and marketing teams to ensure customer satisfaction and long-term success.<span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"> <span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Responsibilities:<span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"> <span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">1.<span style="font-size:6.999999999999999pt;font-family:'Times New Roman';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">    <span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Develop and implement retention strategies and initiatives to reduce customer churn and increase customer lifetime value.<span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">2.<span style="font-size:6.999999999999999pt;font-family:'Times New Roman';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">    <span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Proactively engage with customers to understand their needs, address concerns, and provide solutions to drive satisfaction and loyalty.<span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">3.<span style="font-size:6.999999999999999pt;font-family:'Times New Roman';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">    <span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Monitor customer health metrics and identify at-risk accounts. Take appropriate actions to mitigate churn and retain valuable customers.<span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">4.<span style="font-size:6.999999999999999pt;font-family:'Times New Roman';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">    <span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Collaborate with the customer success team to onboard new customers effectively and ensure a smooth transition from sales to implementation.<span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">5.<span style="font-size:6.999999999999999pt;font-family:'Times New Roman';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">    <span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Conduct regular customer check-ins to assess satisfaction levels, identify upsell/cross-sell opportunities, and gather feedback for product improvement.<span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">6.<span style="font-size:6.999999999999999pt;font-family:'Times New Roman';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">    <span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Analyze customer data and usage patterns to identify trends and insights for improving customer experience and product adoption.<span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">7.<span style="font-size:6.999999999999999pt;font-family:'Times New Roman';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">    <span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Collaborate with cross-functional teams and the marketing team to develop targeted communication campaigns, product updates, and educational resources to engage and retain customers.<span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">8.<span style="font-size:6.999999999999999pt;font-family:'Times New Roman';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">    <span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Provide product training and support resources to customers, ensuring they fully understand and utilize the features and functionalities of our SAAS product.<span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">9.<span style="font-size:6.999999999999999pt;font-family:'Times New Roman';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"> <span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Maintain accurate and up-to-date customer records in the CRM system, documenting interactions, feedback, and account activities.<span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">10.<span style="font-size:6.999999999999999pt;font-family:'Times New Roman';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"> <span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Develop and execute personalized customer retention plans based on segmentation and customer behavior analysis.<span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">11.<span style="font-size:6.999999999999999pt;font-family:'Times New Roman';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"> <span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Collaborate with the product team to gather customer insights and feedback, ensuring that customer needs are represented in product roadmap discussions.<span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">12.<span style="font-size:6.999999999999999pt;font-family:'Times New Roman';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"> <span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Develop and deliver regular customer success webinars, training sessions, and workshops to educate customers on best practices and new product features.<span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">13.<span style="font-size:6.999999999999999pt;font-family:'Times New Roman';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"> <span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Stay up to date with industry trends, competitors, and market dynamics to proactively identify potential risks to customer retention and develop mitigation strategies.<span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">14.<span style="font-size:6.999999999999999pt;font-family:'Times New Roman';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"> <span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Monitor customer satisfaction metrics, including Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and churn rates, and take actions to continuously improve customer satisfaction and loyalty.<span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"> <span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Requirements:<span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"> <span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">1.<span style="font-size:6.999999999999999pt;font-family:'Times New Roman';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">    <span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Bachelor's degree in Business Administration, Marketing, or a related field.<span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">2.<span style="font-size:6.999999999999999pt;font-family:'Times New Roman';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">    <span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Proven experience in customer retention, account management, or customer success roles, preferably in a SAAS product company.<span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">3.<span style="font-size:6.999999999999999pt;font-family:'Times New Roman';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">    <span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Strong understanding of customer lifecycle management, customer segmentation, and customer success best practices.<span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">4.<span style="font-size:6.999999999999999pt;font-family:'Times New Roman';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">    <span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Excellent communication and interpersonal skills, with the ability to build rapport and establish long-term relationships with customers.<span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">5.<span style="font-size:6.999999999999999pt;font-family:'Times New Roman';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">    <span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Analytical mindset and proficiency in data analysis tools to derive insights and make data-driven decisions.<span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">6.<span style="font-size:6.999999999999999pt;font-family:'Times New Roman';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">    <span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Familiarity with CRM systems, customer support software, and marketing automation tools.<span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">7.<span style="font-size:6.999999999999999pt;font-family:'Times New Roman';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">    <span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Self-motivated and results-oriented, with the ability to work independently and as part of a team.<span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">8.<span style="font-size:6.999999999999999pt;font-family:'Times New Roman';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">    <span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Exceptional problem-solving skills and the ability to handle customer escalations with professionalism and empathy.<span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">9.<span style="font-size:6.999999999999999pt;font-family:'Times New Roman';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">    <span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.<span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">10.<span style="font-size:6.999999999999999pt;font-family:'Times New Roman';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"> <span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Passion for technology and digital marketing<span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">11.<span style="font-size:6.999999999999999pt;font-family:'Times New Roman';color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"> <span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Experience in handling US Customers is mandate<div> </div><div> </div><span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We offer competitive remuneration, ongoing professional development opportunities, and the chance to work with a diverse portfolio of clients in a collaborative and creative environment.<div> </div><span style="font-size:10pt;font-family:Verdana;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">TargetBay is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.

Key Skills

Customer RetentionAccount ManagementCustomer SuccessCommunication SkillsData AnalysisCRM SystemsProblem-SolvingOrganizational SkillsDigital MarketingCustomer EngagementCustomer SatisfactionProduct TrainingCustomer FeedbackCollaborationCustomer Health MetricsUpsellingCross-Selling