Customer Service Specialist

12/7/2025

Provide fast and accurate customer support through chat channels by responding to inquiries and resolving issues. Ensure a smooth and positive customer experience.

Working Hours

40 hours/week

Company Size

201-500 employees

Language

English and Arabic

Visa Sponsorship

About The Company

Born from big dreams in 2022, Riyadh, Ninja quickly leaped from concept to reality, fueled by the trust and loyalty of our vibrant community. From the start, we've been more than a delivery service; we're your go-to Ninjas for everything essential — grocery, bakery, coffee, beauty and hygiene products, and more, all delivered in stealth mode, in less than 30 minutes, thanks to our network of dark-stores and swift last-mile service. Through listening, learning, and relentlessly refining, today Ninja has become a symbol of efficiency and speed. Craving a delivery service that matches your dynamic lifestyle, available at the swipe of a finger? Enter Ninja. With our app, a world of tens of thousands of products awaits your command, ready to be delivered with an unmatched speed. Whether it's a feast for tonight or the essentials for everyday life, we've got you covered, offering a seamless, hassle-free experience that is as fast as it is reliable. Ninja's quest did not end in Riyadh. Our operations extended to cover all of Saudi Arabia (Jeddah, Eastern Province, Mecca, Madina, Kharj, Tabuk, Hail, Buraidah, and much more); and then beyond Saudi Arabia, we’re bringing Ninja to other GCC countries, like Qatar and Bahrain. This expansion isn't just growth; it's our pledge to provide everyone with Ninja's promise of speed, reliability, and convenience. With Ninja, every delivery is an adventure, and every order is a mission accomplished. Join us on this exhilarating journey. Download the Ninja App! www.ananinja.com/app

About the Role

-Provide fast and accurate customer support through chat channels by responding to inquiries, resolving issues, and ensuring a smooth and positive customer experience.

*For quick application, please click the link below.

-توفير دعم سريع وموثوق للعملاء و الإجابة على الاستفسارات، ومعالجة المشكلات، وضمان تجربة مريحة وإيجابية للعميل.

*للتقديم السريع، يُرجى الضغط على الرابط أدناه.

https://forms.gle/6oTjM8bE7BNtWnCa6

Previous experience in customer service or chat support (preferred).
Strong written communication skills.
Fast and accurate typing skills.
Ability to multitask and manage multiple chats at once.
English language skills (at least intermediate level).
High school diploma or bachelor’s degree (preferred).
Training or certifications in customer service are a plus.

Key Skills

Customer SupportChat SupportWritten CommunicationTyping SkillsMultitaskingIssue ResolutionCustomer ExperienceEnglish Language Skills