Full Time
2-5
Mortgage Loan Officer Assistant
12/7/2025
The Mortgage Loan Officer Assistant supports the loan officer in managing loan volume and marketing services while ensuring high levels of customer service. They maintain client relationships and assist with compliance and document management.
Working Hours
40 hours/week
Company Size
1,001-5,000 employees
Language
English
Visa Sponsorship
No
About The Company
People matter at Bell Bank – and it shows in how our team members treat each other, our customers and those around us. As members of the Bell Bank family, we provide unequaled personal service, working in the best interest of those we serve. Our award-winning workplace promotes success, recognizes achievement – and offers an environment focused on having fun while helping others.
At Bell, we build careers. We build community. We positively impact lives around us. Employees are actively encouraged to volunteer (receiving 16 hours of paid volunteer time annually), and our unique Pay It Forward initiative has empowered more than $17 million in employee giving to people and causes we care about.
Founded in 1966 and headquartered in Fargo, North Dakota, Bell has grown to become one of the nation’s largest independently owned banks. A family- and employee-owned company, Bell has full-service bank locations in North Dakota, Minnesota, and Arizona and mortgage offices in multiple states.
Bell Bank is a Member FDIC, Equal Employment Opportunity Employer and an Equal Housing Lender (we lend without regard to race, color, religion, national origin, sex, handicap or familial status). Investment and wealth management services are not FDIC insured, have no bank guarantee, may lose value, not a deposit and not insured by any federal government agency. Bell Insurance Services, LLC is a wholly owned subsidiary of Bell Bank. Products and services offered through Bell Insurance are: Not FDIC Insured | No Bank Guarantee | May Lose Value | Not A Deposit | Not Insured by Any Federal Government Agency
About the Role
Under supervision and management of the loan officer, this position helps build a team with the goal of growing and expanding the team's business while ensuring the highest possible level of customer service to the team's clients.
Primary Duties:
- Assist loan officer in managing new and existing loan volume.
- Assist the loan officer with marketing their services.
- Maintain customer database and assist in marketing to previous mortgage customer to increase volume.
- Assist and maintain contact with clients, realtors, builders and others to maintain and deepen relationships to foster new business opportunities.
- Keep informed of the trends and developments in the general real estate industry as well as the changing rules and regulations pertaining to all 1st mortgage origination.
- Provide high level of assistance to internal and external customers in person and on the phone.
- Review all documents for completeness and compliance with investor requirements.
- Follow up on missing documents.
- Maintain comprehensive understanding of the loan origination process and all functions within the processing and closing departments.
- Ensure adherence to lending compliance requirements and internal procedures.
- Know by name and face as many customers and employees as possible, calling them by name as often as possible.
- Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
- Know, understand, and live the company values and bottom line.
- Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
- All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
- Perform other duties as assigned.
Job Skills Required:
- Minimum of two years of mortgage banking experience.
- Working knowledge of standard loan products in the industry and familiarity with underwriting guidelines.
- Skills specific to mortgage origination and processing preferred.
- Excellent customer service and communication skills.
- Ability to work with Bell systems and procedures.
- Ability to support the loan officer in technology.
- Ability to function efficiently and effectively under deadlines and stress while maintaining a professional and mature profile.
- Bell Bank provides competitive compensation and an excellent benefits package.
Bell Bank
Equal Opportunity Employer
Key Skills
Mortgage Banking ExperienceCustomer ServiceCommunication SkillsLoan OriginationProcessing SkillsMarketing SkillsDatabase ManagementRelationship BuildingCompliance KnowledgeDocument ReviewTechnology SupportDeadline ManagementReal Estate KnowledgeTeam CollaborationAttention to DetailProblem Solving
Categories
Finance & AccountingCustomer Service & SupportSalesAdministrative
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