FULL_TIME
0-2
shift supervisor - Store# 64790, LESLIE & ST. JOHN'S SIDEROAD EAST
12/8/2025
The shift supervisor assists with training new partners and provides feedback on their performance. They are responsible for delivering excellent customer service and maintaining a positive team environment.
Working Hours
40 hours/week
Company Size
10,001+ employees
Language
English
Visa Sponsorship
No
About The Company
At Starbucks, we like to say that we are not in the coffee business serving people, but in the people business serving coffee. Here, our employees - who we call partners – are the heart of the Starbucks experience, and being a partner means aspiring to become part of something bigger: inspiring positive change in the world and growing in your career and in your community.
It’s an opportunity to be your personal best. Starbucks is an equal opportunity employer of all qualified individuals, including minorities, veterans and individuals with disabilities.
In everything we do, we are dedicated to our mission: To be the premier purveyor of the finest coffee in the world, inspiring and nurturing the human spirit — one person, one cup and one neighborhood at a time.
Join us. Inspire with every cup. Explore opportunities, benefits and more at careers.starbucks.com
About the Role
Responsibilities and essential job functions include but are not limited to the following: Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift. Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager. Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns. Executes store operations during scheduled shifts. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Ability to direct the work of others Ability to learn quickly Effective oral communication skills Knowledge of the retail environment Strong interpersonal skills Ability to work as part of a team
Key Skills
Customer ServiceTeam LeadershipTrainingCommunicationInterpersonal SkillsRetail KnowledgeCoachingMotivationQuality ControlTeamworkProblem SolvingPerformance FeedbackOperational ExecutionRelationship BuildingPositive ReinforcementShift Management
Categories
RetailCustomer Service & SupportManagement & LeadershipHospitality
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