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Mortgage Support Operations Specialist

12/8/2025

The Mortgage Support Operations Specialist will provide comprehensive support to the Loan Acquisition Division, assisting borrowers and client Credit Unions. Responsibilities include generating loan disclosures, ensuring compliance, and performing detailed reviews for data accuracy.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

The New York Credit Union Association is the official state trade association for New York credit unions and the more than 6 million members they serve. Together with our membership and the entire credit union system, we are committed to a shared vision in which Americans choose credit unions as their best financial partner. To advance this vision in New York, we provide our member credit unions with a full range of services, including: governmental affairs, education and training, outreach and regulatory compliance. We also work diligently to build public awareness about the value and necessity of credit unions’ not-for-profit, cooperative structure. Like the credit unions we represent, we are committed to the “people helping people” philosophy. This philosophy drives every service we offer, and it inspires us to fight for the financial well-being of all consumers. To view employment opportunities with the Association and/or New York credit unions, visit our website at https://www.nycua.org/employment.

About the Role

Description

More than 30 years ago, credit union leaders founded OwnersChoice specifically to serve the unique mortgage requirements of credit unions and their members. Assisting credit unions with mortgage loan production and servicing has been a core part of our business since our inception. We have earned a reputation for attention to detail, timeliness, and the ability to deliver a custom mortgage program that meets the needs of our client credit unions.

OwnersChoice Funding is seeking a Mortgage Support Operations Specialist! The Support Specialist will be responsible for delivering comprehensive support to the Loan Acquisition Division by assisting borrowers, client Credit Unions, and management. Generating initial and updated loan disclosures that meet regulatory and secondary market standards, ensuring compliance with timelines. Aid in mortgage support tasks to facilitate smoother loan applications. Perform detailed reviews at the loan level to guarantee data accuracy and quality prior to submission. Undertake various duties, including answering phone calls, monitoring group emails, and assisting different departments as needed. Cultivate and uphold outstanding customer service both internally and externally. Develop strong relationships with client credit unions and work collaboratively with all departments in the organization. Participate in professional development activities to sharpen your skills and contribute to the team's overall success.

Requirements

Ideal candidate will have at least 6 months of similar or relevant work experience and excellent communication, time management, organizational, and critical thinking skills. The Capacity to work independently and sustain a high degree of self-motivation. Highly resourceful, with a willingness and ability to learn new processes and procedures.

Hybrid Remote - Home office environment must be suitable for remote working, including high-speed internet access and a quiet space free from interruptions. In-office work required as determined by management.

EOE

Key Skills

CommunicationTime ManagementOrganizational SkillsCritical ThinkingData AccuracyCustomer ServiceRelationship BuildingCollaborationRegulatory ComplianceLoan ProcessingAttention to DetailSelf-MotivationResourcefulnessProblem SolvingProfessional Development