Field Operations Manager - Blades

Description

Job Summary:

The Field Operations Manager oversees the fields operations of the Blade Services department. Duties include overall management of direction and support of the Field Services Managers with extended responsibilities into field crew operations, customer satisfaction, and job level financials.

Job Responsibilities:

Operational Leadership

• Perform field engagement with teams and service managers/supervisors on a regular basis.
• Ensure the field teams follow the vision, mission, and values of the company.
• Ensure all safety protocols are followed by field employees.
• Work with recruiting and engineering teams to vet and hire top talent.
• Management/support of Service Managers/Supervisors:
• Develop career path and continued training to facilitate professional growth
• Ensure all field employees receive all necessary technical and safety trainings
• Perform annual evaluations to review job description, and evaluate performance based on objective measures. Set new goals and benchmarks for the future.
• Responsible for (with the support of Director and HR) raises, promotions, reprimands and terminations of field level employees
• Review and approve expenses of direct reports
• Require and attend weekly calls/meetings with each group/region of field teams
• Assist in developing and refining processes and systems to improve the division, in line with the company objectives.
• Assist in developing and implementing strategies and goals with Divisional Director.

Financial & Business Management

• Manage job specific budgeting, material purchases, and equipment allocations.
• Oversee non-billable allocations to ensure accurate tracking and work with services managers/supervisors to make prompt adjustments.
• Develop service managers/supervisors and team leads in understanding how each job was quoted and customer expectations.
• Provide weekly forecast updates to accounting department.
• Manage monthly P&L on each job, working with Accounting.
• Meet with service managers/supervisors to ensure T&M billing accuracy.

Customer Service

• Visit or talk with customers regularly to develop and reinforce partnership relationship
• Work with customers, engineering and sales team to define scope of projects and create quotations.
• Align customer priorities and work schedules with service managers/supervisors.
• Attend weekly customer calls/meetings, including follow up communications with field teams.
• Coordinate with service managers/supervisors and accounting to ensure accurate billing.
• Conduct customer survey and follow up communications.
• Support Business Development teams in identifying new potential customers and expanding work with existing customers.

Requirements

Experience and Education

• Minimum of 10 years of related experience with knowledge of wind blade field service, composites repair processes and managing multiple field service teams. 
• Hands-on experience with in-field wind blade repair, preferably via cable suspended access methods.
• Strong people management and conflict resolution skills.
• Extensive experience with complex project scheduling, budgeting, billing and P&L management.
• Strong computer skills with experience in MS Office program suite, including Word, Excel, Power Point and Teams. 
• Excellent written and verbal communications, interpersonal, and organizational skills required.
• Ability to utilize knowledge and experience to make key decisions that are in the best interest of the customer and the company.
• Ability to work independently, remotely, and self-motivated. 
• Must have Driver’s License and Passport or eligibility to obtain a Passport.

Physical Requirements

• Regular travel 50% to wind sites.
• Work may include outdoor conditions, heights, and exposure to wind farm environments.
• Prolonged periods of sitting at a desk while working on a computer.
• Occasionally lifting up to 50lbs.
• Requires flexibility to respond to operational emergencies.