Relationship Manager

Description

JOB SUMMARY:

Responsible for managing overall loan and deposit relationships with customers. Grow revenues as directed by Senior Management by successfully prospecting new business as well as retaining and expanding existing customer relationships. Responsibilities include recommending loans for approval managing loan portfolio credit quality, sourcing prospects, developing new customer relationships, and cross-selling appropriate bank products/services to prospects and customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Retains and expands relationships with existing customers.
• Prospect and close new business relationships.
• Grow net revenue year after year as directed by Senior Management.
• Recommend appropriate client risk rating and manage credit quality.
• Develop and implement an effective calling program for existing customers.
• Develop and implement plans for sourcing prospects and new customer relationships.
• Manage customer relationships and introduce product specialists as needed.
• Resolve customer problems and act as a liaison with other departments to ensure positive customer experience.
• Manage overall customer profitability. Develop and implement relationship strategies for cross-selling bank products and services. Satisfy customer requirements by providing a full array of loans, deposit, cash management and other appropriate bank products.
• Responsible for keeping current on the bank’s lending policies, products, and services.
• Participate in community and CRA activities to promote the Company’s brand in our communities.
• Actively ensure compliance with the Company’s Code of Ethics and all Bank Secrecy Act/Anti-Money Laundering, USA Patriot Act, information security and suspicious activity reporting requirements, policy and procedures. Actively participate in any required corporate and business line training in these areas. Follow account opening procedures and understand internal suspicious activity referral requirements and processes required for this position. Actively work with customers to understand normal account activity, as appropriate for this position.

Requirements

REQUIRED SKILLS AND ABILITIES:

• Computer skills; to include the use of Microsoft Office products and other programs as required.
• Excellent written and verbal communication skills, attention to detail and follow-through.
• Leadership skills and ability to foster and sustain collaborative work relationships within the bank. 
• Strong relationship management and business development abilities, well-developed analytical and problem-solving skills.
• Broad knowledge of bank products and services that results in successfully capitalizing on all opportunities.
• Dedication to teamwork and long-term commitment to success. 

Education/Licenses/Work Experience:

• Bachelor’s degree (Master’s degree preferred).
• Seven to ten years of commercial lending experience including broad knowledge and experience in banking operations, products, and services. 

Work Environment 

•  Standard office environment with a moderate noise level.

Physical Demands

The work environment characteristics and physical requirements described here are representative of those which an employee in this position encounters while performing the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions. 

• Prolonged periods sitting at a desk and working on a computer.
• Remain in a stationary position for sustained periods of time.
• Occasionally move about inside the office to access filing cabinets and/or other office machinery.
• Occasionally required to raise objects up to 25 pounds from a lower to a higher position, move objects horizontally from position to position with, and/or bend body downward and forward, and/or extend hands and/or arms in any direction to access files and/or other office machinery. 
• Consistent use of a computer and/or other office machinery is required, such as a keyboard, calculator, copy machine, scanning machine, and/or computer printer. 
• Making substantial and repetitive movements (motions) of the wrists, hands, and/or fingers.
• Close visual acuity is required to perform activities including, but not limited to, preparing and analyzing data and figures, transcribing, viewing a computer terminal, and/or extensive reading.
• Regularly required to communicate verbally with employees, clients, and vendors.