5-10
Manager (Engineering Projects & Operations Management)
12/9/2025
The role involves designing processes and providing logistic support for new product rollouts and implementations. It also includes monitoring contractor performance and assisting management in operational activities.
Working Hours
40 hours/week
Company Size
10,001+ employees
Language
English
Visa Sponsorship
No
About The Company
HKT is a technology, media, and telecommunication leader with more than 150 years of history in Hong Kong. As the city’s true 5G provider, HKT connects businesses and people locally and globally. Our end-to-end enterprise solutions make us a market-leading digital transformation partner of choice for businesses, whereas our comprehensive connectivity and smart living offerings enrich people‘s lives and cater for their diverse needs for work, entertainment, education, well-being, and even a sustainable low-carbon lifestyle. Together with our digital ventures which support digital economy development and help connect Hong Kong to the world as an international financial centre, HKT endeavours to contribute to smart city development and help our community tech forward.
HKT is part of Pacific Century Group, named by Forbes as one of the World's Best Employers 2023.
For more information, please visit www.hkt.com.
LinkedIn: linkedin.com/company/hkt
About the Role
Your Role
- Process Design and Logistic Support for Consumer Field Services on New Products, Services Rollout and Implementation
- Coordinate with various internal/ external parties to support new services rollout and new projects
- Systems Support & System Workflow for Consumer Field Services on All Services
- Monitor contractor performance by setting quality guidelines and mechanisms to facilitate continuous improvement in Consumer Field Services
- Assist Management in supporting Consumer Field Services operation activities and team management
- Develop, review, and refine processes, procedures, and techniques to improve service quality
- Identify potential needs in operational and responsible for driving its development and implementation
- Perform ad-hoc duties as assigned by the supervisor
To succeed in this role:
- Tertiary education qualifications with a minimum of 5 years of relevant work experience in a related field
- Strong management skills with solid management abilities
- Demonstrated leadership skills with a strong sense of innovation and adaptability to meet the company’s business needs
- Excellent communication, interpersonal, and customer-handling skills
Key Skills
Process DesignLogistic SupportSystem SupportProject CoordinationPerformance MonitoringQuality ImprovementTeam ManagementCommunication SkillsInterpersonal SkillsCustomer HandlingLeadership SkillsInnovationAdaptability
Categories
Management & LeadershipLogisticsCustomer Service & Support
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