Guest Service Officer -Reception

12/9/2025

As a Guest Service Officer - Reception, you will greet guests, check them in, respond to their requests, and ensure they have a memorable experience. You will also coordinate with other departments to fulfill guest needs and maintain accurate guest records.

Working Hours

40 hours/week

Company Size

10,001+ employees

Language

English

Visa Sponsorship

About The Company

We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.

About the Role

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Guest Service Officer - Reception

First impressions are everything! As a Guest Service Officer - Reception, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What you will be doing:

Greet, check-in, respond to requests and settle accounts while providing exceptional service
Take initiative to add a personalized experience
Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
Coordinate with other departments to fulfill guest needs and resolve issues
Maintain accurate guest records and room status information

Qualifications

Your experience and skills include:

Service focused personality is essential; experience is an asset
Diploma or degree in vocational hospitality or Room Division
Prior experience working with Opera or a related system
Fluency in English; additional languages are a plus

Key Skills

Guest ServiceReceptionCheck-inCustomer ServiceUp-sellingProblem SolvingCommunicationTeam CoordinationRecord KeepingHospitalityFluency in EnglishOpera SystemPersonalized ExperienceInitiativeAttention to DetailService Focused