Retail Travel Sales Consultant

Great things start here   

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.  

Join our leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience. Make a positive impact on an industry that's growing and changing, while being part of a supportive, collaborative culture. With a varied business from our award-winning RACV Clubs and Resorts across Victoria, Queensland and Tasmania, to our premium partner hotels, tours, cruises, events, and experiences, you’ll enjoy the best of tourism and have room to grow.  

About the Opportunity  

Are you passionate about travel? An exciting opportunity has arisen for experienced Travel Sales Consultant to join our industry leading travel agency team of experts in our Geelong store. We pride ourselves on delivering great service and creating unforgettable travel experiences for our customers.

This could be just the right role for you?   

As a Retail Travel Sales Consultant, you will utilise your exceptional customer service skills and share your extensive knowledge of global destinations and passion for travel. You will be responsible for creating personalised travel itineraries managing the customer experience from beginning to end. Your key responsibilities for the role include: 

• Promote holiday packages, flights, hotels, cruises, tours, experiences & insurance 

• Build relationships with customers face to face and online, managing new enquiries, quotes, itineraries, amendments and cancellations 

• Facilitate domestic & international travel bookings and payments between travellers & suppliers, using Amadeus GDS 

• Convert enquiries into confirmed bookings, cross selling & up selling of travel products 

• Manage travel credits, refunds and changes 

• Attend sales meetings and achieve targets & KPIs 

• Attend industry events ie. supplier & product events, ship inspections & travel expos 

Our Geelong retail store is open 6 days week, Monday-Friday 9am-5pm & Saturday 9am-2pm. Our team work a rotating roster during these hours with the requirement to attend occasional out of office industry events.

What you’ll need to be successful  

• Retail travel sales agency experience, essential 

• Certificate 3 in Travel or higher, preferred 

• GDS experience in Amadeus, Sabre or Galileo  

• Passion for travel industry and personal travel experience 

• Great customer service & communication skills  

• Excellent organisational, attention to detail & problem solving skills 

• Ability to manage workflow, set goals, meet sales targets & work productively 
• Ability to work independently and as part of a team

• Excellent personal presentation 

• Ability to attend induction training Monday-Friday for the first 2-3 weeks in CBD Melbourne head office & store. Your public transport travel costs will be covered by RACV. 

We are Offering 

• Permanent Full-time & Part-time opportunities available - achieve work-life balance
• Competitive Salary, industry benchmarked
• TRAVEL! Bonus Scheme, Famils & Supplier Incentives 
• Generous employee benefits & discounts on RACV products - emergency roadside assistance, insurance, home security & solar packages, accommodation at our 10 resorts  in VIC, QLD & TAS, RACV club membership, health & wellbeing, eyewear, EAP, exclusive industry partner offers + more
• Training, development and career progression opportunities 
• Uniform 
• Values led team culture

The RACV difference  

Ready to reach your full potential? Join our team, where the work is meaningful and making a difference matters.  

Application process  

You can learn more about the RACV at careers.racv.com.au 

Applicants will be required to complete an initial 20-minute AI online chat interview.

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check. 

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis -Corporate and whether any reasonable adjustments may be required.  

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know. 

Submit your CV via the link below.