0-2

Patient Services Representative

12/9/2025

As a Patient Services Representative, you will greet patients, check them in, and manage their experience throughout their visit. You will also coordinate appointments, handle documentation, and ensure smooth clinic operations.

Working Hours

40 hours/week

Company Size

201-500 employees

Language

English

Visa Sponsorship

About The Company

ADVENT knows you want to be your best self. We understand your inability to breathe freely and sleep well hinders your quality of life, which is why we pioneered simple in-office sinus and snoring solutions to help you live the life you were meant to live. Schedule your appointment, stop living in a pharmacy aisle and get back to your life, so you can enjoy the big moments and small ones, too.

About the Role

Description

Rediscover Purpose with ADVENT

At ADVENT, we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us.

Now Hiring: Patient Services Representative

Location: South Bend and Goshen, IN

Be the welcoming face that sets the tone for a patient's entire experience at ADVENT. As a Patient Services Representative, you’ll play a vital role in ensuring our patients feel supported and cared for from their very first visit through every step of their journey.

What You’ll Do:

Greet patients warmly and check them in using our Electronic Health Record (EHR) system
Coordinate and order sleep study devices and upload reports into the system
Review upcoming schedules to confirm insurance and patient documentation are complete
Schedule appointments and manage patient flow for a smooth clinic experience
Answer incoming calls and provide overflow support to the call center as needed
Open and close the clinic following established protocols
Ensure proper documentation, process payments, and support daily clinic operations
Order medical supplies and pharmaceuticals as needed
Room patients
Safety and sanitation of clinic

What You Bring:

Previous experience in a medical or healthcare setting preferred
Strong time management skills and the ability to multitask effectively
Experience working with performance-based goals or metrics
A customer-first mindset and excellent communication skills
Tech-savvy with experience in Microsoft Office and Electronic Health Records
High attention to detail and accuracy
A problem-solver who thrives in a fast-paced environment
A positive, team-oriented attitude and strong work ethic
Valid driver license

Why Choose ADVENT:

16+ days PTO (prorated first year) + paid holidays
Health, dental, and vision coverage with employer-paid HRA
401k match & life insurance
Regular business hours—no nights or weekends
A culture that values solutions and encourages growth
Schedule: Monday - Friday 8am-5:30pm and Friday 8-12:30pm.
This is a full-time, 32hr flex position

Explore more at: ADVENT Careers Website

Key Skills

Customer ServiceTime ManagementMultitaskingCommunication SkillsAttention to DetailProblem SolvingTeamworkEHR ExperienceMicrosoft OfficeHealthcare Experience