Dispatcher

Description

Join the Just Right Heating, Cooling & Plumbing Team as a Dispatcher!

At Just Right Heating, Cooling & Plumbing, we pride ourselves on delivering top-notch service to our customers and fostering a supportive work environment for our team. We're looking for a skilled, motivated, and qualified Dispatcher to join us. 

The Dispatcher is responsible for effectively and efficiently managing the assignment and follow up of technicians to jobs to maintain the highest levels of customer service while meeting or exceeding company objectives.  

Why Join Us?

We understand the significant impact your job has on you and your loved ones, so we offer a comprehensive benefits package to support your health, family, and lifestyle.

• Competitive Pay: Earn your base hourly + monthly bonuses! 
• Benefits: We pay almost 100% of your healthcare premiums and 50% for your family!
• Retirement Plan: 401k with company match.
• Paid Time Off: 13 vacation days + 6 paid holidays!
• Professional Development: Opportunities for personal and professional growth. 

Responsibilities

• Understand the skills, strengths, and weaknesses of the field technicians to dispatch field technicians in relation to the job opportunity and ability of the technician. 
• Provide all necessary information to field technicians.
• Dispatch only one call at a time
• Debrief each call before dispatching the technician. Update the tally sheet appropriately.
• Create a weekly written report to the Service Manager summarizing interaction with field technicians. 
• Provide tally sheet report weekly to the Sales Manager.  
• On a weekly basis review technicians’ strength with Management.
• Organize On-Call schedule for technicians.
• Input leads into the computer system and relaying information to system specialist as needed.
• “Time Stamp” field technicians for dispatch, arrival and completed times in the computer system; verity time cards.  
• Contact Customer prior to dispatch to ensure their presence and method of payment via phone or e-mail.
• Perform other duties as assigned.

Schedule:

• Monday thru Friday - 9am to 6pm

Requirements

• Excellent interpersonal verbal communications skills with internal teams and customers.  
• Good computer skills. Knowledge of common office applications such as MS Word, MS Excel. Experience with one or more dispatch systems.  
• Demonstrated ability to multi-task in an intense, dynamic environment.  
• Good interpersonal skills.