Front Desk Associate, On-Site

Description

PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as Front Desk Associate, Sunriver, St. George, UT.

Who We Are

Property Management Professionals LLC. (PMP) is an industry leading Association management firm providing extraordinary services to common interest developments throughout Southern California, Arizona, Utah, Texas and Colorado. PMP delivers a boutique-style level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms.

PMP is one of the fastest growing management firms in each of our respective submarkets, which provides our team members’ a unique opportunity to develop and grow their careers. Our people-centric culture attracts and retains the industry’s top talent and has served as one of our competitive advantages, driving our growth and success over the past decade and a half.  

To learn more about PMP and our unique company culture, we invite you to visit our social media platforms below:                                                                                                                                          

Instagram/pmpmanage facebook/pmpmanage linkedin/company/pmpmanagement

Who We’re Looking For

PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients.

Position Description: The Front Desk Staff serve a crucial and critical role by being able to directly serve the residents of this SunRiver St George. The Front Desk Staff are responsible for a wide variety of administrative tasks such as greeting Residents, selling tickets, billing, answering phones, processing work orders, tracking facility usage, and more. This position is responsible for physical tasks such as setting up event rooms, moving tables and chairs, assisting with events, performing walkthroughs of facilities, and more. Physical tasks compromise 50% or more of this position.

Duties & Responsibilities:

• Deliver extraordinary customer service to residents in a courteous, professional manner. 
• Assist residents with general questions including but not limited to billing, maintenance requests, reservations, and activity scheduling. 
• Professionally communicate with residents, team members and vendors in person, via e-mail or phone. 
• Field phone calls, assist realtors in accessing units. 
• Set up and take down tables, chairs, and event furnishings multiple times daily, according to event schedules and room layouts.
• Assist with preparation, cleaning, and resetting of event and meeting spaces before and after each use.
• Ensure all equipment and furniture are safely stored and maintained.
• Monitor facility use to ensure compliance with established rules and guidelines.
• Provide general oversight of common areas and rooms to ensure they remain tidy, functional, and presentable throughout the day. 
•  Communicate with event coordinators and facility users to understand set-up needs as needed
• Report any damage, maintenance needs, or safety concerns to the appropriate supervisor promptly.
• Support other staff with facility-related duties as needed.

Required Qualifications:

• High School Diploma or GED required
• A drive and passion to assist others
• Ability to perform under deadlines and pressure combined with strong problem-solving skills
• Ability to multi-task in a fast-paced environment
• Motivated and self-starter
• Ability to build rapport with residents, team members and vendors
• Excellent written and verbal communication skills
• Proficient in Microsoft Word, Excel, Outlook, and Windows
• Able to carry and move items up to 30 lbs.
• Ability to lift and move heavy furniture (tables, chairs, equipment) regularly.
• Strong attention to detail and organizational skills.
• Good communication and customer service skills.
• Ability to work independently and as part of a team.
• Flexibility to adapt to a dynamic schedule and handle multiple room turnovers daily.

Requirements

Exceptional customer service 

Front desk, hospitality or HOA experience highly desired