Automation Specialist

Description

POSITION:                               Automation Specialist

JOB CLASS/GRADE:                Coordinator 2/Specialist 3; Grade 6

WAGE:                                       Starting at $56,687 per year based on experience 

FLSA; EEO; WC:                       Non-Exempt; Professional; 8864

LOCATIONS:                            IRCO Main Office, 10301 NE Glisan St Portland OR 97220,

                                                   Hybrid schedule

FTE; FT/PT; STATUS:              1.0 FTE; Full-Time with Benefits; Regular

NUMBER OF POSITIONS:      (1)

APPLY AT:                                 www.irco.org 

STATUS:                                     Full-Time with Benefits

PROGRAM(S):                           International Language Bank (ILB)

SECTOR:                                     Asset & Opportunity Division 

REQUIREMENTS:                      Basic scripting/programming, experience with automation tools, 

                                                     ability to work with databases and familiarity with APIs.

This job announcement is intended to describe the general nature and level of work being performed in this job. This is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

Program Summary
IRCO’s International Language Bank (ILB) provides professional interpretation and translation services in dozens of languages to help healthcare providers, government agencies, schools, and community organizations communicate effectively with immigrant and refugee communities. ILB offers phone, virtual, and in-person interpretation as well as written document translation, ensuring equitable, culturally responsive language access for the diverse communities we serve.

Position Summary
The Automation Specialist supports ILB operations by analyzing manual workflows and designing automated solutions that reduce errors, save staff time, and improve data accuracy across our systems. This position builds and maintains tools such as Excel macros, database queries, and workflow automations, collaborates with program staff to understand their needs, and provides training and documentation so teams can confidently use and sustain new processes.

Essential Functions

• Analyze ILB workflows and identify manual, repetitive, or error-prone tasks that can be improved through automation.
• Design, build, and maintain automated tools (e.g., Excel/VBA macros, templates, Power Automate flows, scripts) to support invoicing, reporting, and data management.
• Create and maintain standardized reports and dashboards to help staff and leadership track key ILB metrics (e.g., appointments, revenue, customers, interpreters).
• Test, troubleshoot, and refine automations to ensure data accuracy, reliability, and alignment with ILB policies and contract requirements.
• Document processes, workflows, and automation tools in clear, step-by-step instructions that others can follow.
• Train and support ILB staff in using new tools and workflows, providing ongoing technical assistance as needed.
• Collaborate with ILB leadership, Finance, IT, and other teams to prioritize automation projects and ensure systems remain secure and compliant.
• Monitor data quality in ILB systems and perform regular cleanup or updates using automated methods where possible.

Secondary Functions

• Assist with special projects, pilots, and new initiatives that involve data, reporting, or system changes.
• Support preparation for audits and monitoring by pulling automated reports and organizing documentation.
• Help maintain shared file structures, templates, and data dictionaries for ILB systems.
• Provide basic technical support to staff on tools related to automation (e.g., Excel, Power Automate, databases).
• Participate in team meetings, training, and workgroups to share updates and gather feedback on automation needs.
• Perform other duties as assigned to support ILB operations.

Requirements

Education & Experience

MINIMUM JOB SPECIFIC QUALIFICATIONS:

• Bachelor’s degree in business, information systems, computer science, or related field; or equivalent combination of training and relevant experience.
• Experience working with data, reporting, or process improvement in an office, nonprofit, or similar environment.
• Experience creating or maintaining automated workflows (e.g., Excel macros, Power Automate, scripts) to support data entry, invoicing, or reporting.
• Strong attention to detail and ability to check work for accuracy and consistency.
• Ability to analyze processes, document steps, and translate staff needs into practical automation solutions.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in business, information systems, computer science, or related field.
• Advanced Excel/VBA skills and experience with other automation tools (e.g., Power Automate, Power Query, RPA platforms, or scripting languages like Python/JavaScript).
• Experience working with databases (e.g., SQL, Access) and system integrations (APIs, data imports/exports).
• Familiarity with ILB, interpretation/translation services, or language access work.
• Experience supporting invoicing, billing, or contract reporting processes.
• Knowledge of data security, confidentiality, and compliance best practices (e.g., HIPAA, FERPA, or similar).
• Experience providing staff training, user guides, or technical documentation for new tools or workflows.

Physical, Mental, & Environmental Requirements

• Hybrid setting job
• Positions require some analysis of problems or decision-making ability
• Work under close supervision
• Well protected environment with minimal hazards or obstacles
• Stable work schedule with no fluctuations

Supervisory Responsibilities

Positions at this level are not responsible for any supervisory functions, or responsibilities, but may occasionally be asked to orient and/or train new employees or volunteers.

What We Offer

IRCO is a very employee-friendly workplace and offers great benefit packages to our staff:

• Many flexible working arrangements and schedule
• Amazing opportunity to work with people who come from all over the world
• Work that helps your community 
• 3 to 6 weeks of PTO per year 
• 401k match of over 100% on first 5%, immediate vesting 
• 3% match for student loans or college savings 
• 12 Paid Holidays and 1 Floating Holiday
• Medical & Dental insurance options with 90% coverage for employee AND Families, no deductibles
• Employer Paid Life, Short term, and Long-term Disability Insurance 
• Flexible spending accounts

Required Engagement 

Engage fully in recommended professional development, as well as other assigned or required training activities. This engagement can also include participation in optional activities that embrace IRCO’s mission, vision, and values-based initiatives. 

How To Apply

1. Complete the IRCO application in our Careers Portal: IRCO Application for Employment.  
2. Upload your resume and cover letter addressing your qualifications for this position IRCO Careers.  
3. For questions about this position, please email jobs@irco.org

Please note that physical applications are accessible from IRCO’s main office, 10301 NE Glisan, Portland, OR 97220. Due to the high volume of applications received, we will not be able to contact applicants or return calls regarding applications. Complete applications should include a cover letter, resume, and IRCO application. 

IRCO is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any characteristics protected by State and Federal law. We will make reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws.