Program Assistant

Description

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment.

Requirements

• High School diploma, preferred AA in Business
• Experience in a Job/ Career Center setting
• Experience in career counseling
• Experience with WIOA
• Experience working with Salesforce experience.
• Able to pass Microsoft Office ProveIT at a high competency level.
• Veterans are highly encouraged to apply.

Key Responsibilities

• Attended meet-and-greet sessions for first-time and continuing customers.
• Identifies customer needs and expectations and directs customers to next steps.
• Provides Center information regarding all services, including accessibility, referrals, and processes.
• Answers telephone, takes messages, distributes messages, and transfers calls to appropriate staff
• Coordinates and plans for assessing suitability and eligibility for Veteran job seekers interested in receiving employment services.
• Regularly facilitate individual and group intake and information sessions for job seekers at the center and coordinate offsite and specialty intake sessions for events.
• Communicates program information to applicants and maintains a deep understanding of the purpose and intention of the completed forms, how they are used, and why we use them.
• Answers questions, responds to customer inquiries, and reaches out to customers without complete enrollment information.
• Tracks enrollments and reports information to colleagues and management. Reviews eligibility documentation and verifies information prior to entering it.
• Utilizes various databases to enroll participants into applicable programs (WIOA, HVRP). Utilizes Microsoft office tools and web-based databases (CALJOBS, Salesforce) to pull reports and communicate performance.
• Responsible for the timely submission, tracking, and data entry of new customer information.
• Other support duties as assigned include significant cross-training for other tasks.

Physical Requirements/Working Conditions

Office or classroom environment in a fast-paced business setting. Must be able to lift 30 lbs and do a fair amount of sitting, answering telephones, and moving within the center.

About JVS SoCal

Founded in 1931, JVS-SoCal is a nonprofit, non-sectarian social service agency providing job training, education, career services, mentoring, and placement assistance to diverse and multicultural populations, transforming lives and empowering individuals to achieve dignity and economic independence through sustainable employment. JVS SoCal currently serves over 30,000 clients annually at over 20 locations throughout Southern California. As JVS SoCal continues to grow, we continue to look for qualified, dedicated staff to join us and play a role in transforming lives and bettering our communities throughout SoCal and beyond!