Account Manager - HYBRID
12/10/2025
The Account Manager will maintain consistent communication with assigned clients and ensure timely service delivery. They will also educate clients on AIS services and manage opportunities throughout the client lifecycle.
Working Hours
40 hours/week
Company Size
11-50 employees
Language
English
Visa Sponsorship
No
Description
HYBRID OPPORTUNITY
Alliance InfoSystems, LLC, a MSP, headquartered in Hunt Valley, MD, is growing its Sales team in Hunt Valley. We are looking for an experienced Account Manager with a passion for IT and desire for continuous improvement and learning.
Responsibilities (Summary):
- Maintains consistent communication with assigned clients and facilitates timely service delivery.
- Educates clients/customers on AIS core value services.
- Ensures smooth onboarding process for clients.
- Identifies/presents opportunities to align client technology to AIS' core stack configuration.
- Creates/tracks/manages opportunities through client lifecycle with relevant data included in AIS data systems.
- Schedules/presents quarterly/annual business reviews.
- Participates in various individual/group projects.
- Proposal creation and proposal review with clients.
- Maintains routine check-ins with clients to ensure all topics/concerns addressed as well as looking for ways to improve clients' experience.
- Routine reviews of service delivery with clients.
Requirements
Successful candidate will have the following:
- Bachelor's degree or equivalent preferred
- 5 years customer service experienced preferred
- 3 years technical experience relevant to position requirements
- Exhibited proficiency in all Microsoft office programs
- Excellent written and verbal communication skills
- Exhibited strong attention to detail
- Proactive in coordinating with internal resources to see assigned tasks/projects through to completion
- Demonstrated strong customer service skills
- Prior team lead experience preferred
- Valid driver's license and reliable transportation
What we offer:
- Competitive wages to include bonus eligibility
- Hybrid work environment
- Team oriented environment
- Benefits: PTO, Floating Holiday, Holiday Pay, 401k with annual safe harbor match, health, dental, vision, pet insurance options, flexible spending accounts,
- Tuition reimbursement
- Parental leave benefits
- Sick & Safe Leave in accordance to Maryland Sick & Safe Leave Act
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