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New Patient Coordinator

12/10/2025

The New Patient Coordinator will be responsible for managing the intake process for new patients and ensuring a smooth transition into care. This role involves high-volume communication and coordination with medical professionals and patients.

Working Hours

40 hours/week

Company Size

501-1,000 employees

Language

English

Visa Sponsorship

No

About The Company
For more than 30 years, National Spine & Pain Centers affiliated physicians have been pioneers in the relief of chronic and acute pain through minimally invasive procedures. With more than 120 locations and 750 medical professionals facilitating nearly a million patient visits a year, NSPC is the healthcare brand more people trust for access to pain relief providers than any other. Extraordinary Physicians With credentials from the world’s most influential institutions – and in some cases holding double and triple board certifications – physicians in the NSPC network include some of the most highly trained and globally recognized specialists in pain management. Leading Edge Research NSPC’s network of physicians are also leaders in pain-related research – having authored hundreds of manuscripts published in peer-reviewed medical journals and dozens of book chapters.
About the Role

Description

New Patient Coordinator: Onsite

Reports to: Center Manager

Shift Schedule: Monday-Friday, Days

Job Category: Clinical

Job Status: Non-Exempt


For more than 30 years, NSPC affiliated physicians have been pioneers in the relief of chronic and acute pain through minimally invasive procedures. With more than 120 locations and 750 medical professionals facilitating nearly a million patient visits a year, NSPC is the healthcare brand more people trust for access to pain relief providers than any other.


Come join our family of dedicated medical professionals! Military veterans are also encouraged to apply!


What we offer:

  • Paid time off (PTO) & 8 company paid holidays.
  • Tuition reimbursement
  • 401k with employer matching
  • Competitive health, vision, and dental benefits
  • Employer paid long term disability benefits.
  • Pet Wellness coverage, legal assistance, and identity protection.


Requirements

Requirements

  • High school diploma or general education degree (GED) equivalent, required.
  • Minimum of one (1) year of customer service experience required.
  • High call volume experience required.
  • Working knowledge of medical office referrals and authorization process and insurance verification, required.
  • Working knowledge of medical terminology, CPT and ICD-10 coding, required.
  • Working knowledge of registration requirements and HIPAA regulatory requirements, required.
  • Must be proficient in Electronic Medical Records (EMR) system and Microsoft Office.
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must have satisfactory background check inclusive of criminal, employment reference, education, and social security.

NSPC is the largest interventional pain management practice group in the country. We offer competitive compensation, medical/dental/vision insurance options, life insurance plans, employer-matched 401(k), holidays and paid time off.


National Spine & Pain Centers is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Key Skills
Customer ServiceHigh Call VolumeMedical Office ReferralsAuthorization ProcessInsurance VerificationMedical TerminologyCPT CodingICD-10 CodingRegistration RequirementsHIPAA ComplianceElectronic Medical RecordsMicrosoft Office
Categories
HealthcareCustomer Service & Support
Benefits
Paid Time OffTuition Reimbursement401k With Employer MatchingCompetitive Health BenefitsVision BenefitsDental BenefitsEmployer Paid Long Term Disability BenefitsPet Wellness CoverageLegal AssistanceIdentity Protection
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