5-10

Senior Support Technician/Consultant

12/10/2025

The Senior Support Technician/Consultant will manage and monitor clients' IT infrastructure, including computers, networks, and servers. They will also troubleshoot various technical issues and provide support to users remotely.

Salary

75000 - 110000 USD

Working Hours

40 hours/week

Company Size

2-10 employees

Language

English

Visa Sponsorship

About The Company

TeamLogic IT of Mountain View is a IT managed-solution provider specializing in comprehensive IT Services for businesses that understand the value of their IT investments and technology's role as a core part of their mission and success. TeamLogic IT's role as a technology partner is to ensure that our client computers and networks are maintained at the highest levels of performance and availability. We work with our clients on a proactive basis to plan and manage their IT investments. There are many companies you can choose from, but the TeamLogic IT advantage includes nationwide coverage and vendor agreements that are advantageous to any business operating in multiple locations and want to get the best value for their IT spend.

About the Role

We are seeking an experienced IT and networking professional with a broad range of skill sets and a desire to work in a team based collaborative environment. Qualified individuals must possess a relentless customer service attitude and exceptional communication skills. If you've got the ability to troubleshoot complex network issues, and the willingness and patience required to help a user find their Start menu, you might be the candidate we are looking for.

Responsibilities:

Managing and monitoring our client's computers, network, servers, systems, and entire IT infrastructure
Creating, managing, and implementing projects; small to large
Troubleshooting server, network, wireless, hardware, and software issues
Updating client IT documentation, network maps, tickets, and notes
Server account management; joining new and existing computers to domain
Software setup, configuration, and troubleshooting
Data backup and recovery (local and cloud); drive imaging
Local and hosted email migrations
Troubleshooting and remediation of problems on PC, and Mac workstations.
Provide telephone support to resolve issues on-line through remote access.
·Installation, configuration and administration of Windows Servers including deep understanding of Virtualization, Active Directory, and cloud hosting.
Network design, planning, implementation and support including DHCP, DNS, Domains, Firewall setup, VLANs, VPN access and redundant ISP load balancing and failover.
Setting up maintenance schedules and monitoring issues using remote management tools.
Installation and configuration of VOIP phone systems

Flexible work from home options available.

Compensation: $75,000.00 - $110,000.00 per year

About Us

TeamLogic IT delivers comprehensive, world-class IT services to a rapidly growing client base. We are a dynamic enterprise, providing IT solutions to small to medium businesses in the South Bay, Peninsula, and East Bay in Silicon Valley.

What We Do

TeamLogic IT helps your business stay safe, productive and profitable through the smart use of technology. For more than 15 years, companies of all sizes have relied on our complete spectrum of managed IT services and solutions throughout the Mountain View community to address their IT challenges.

Key Skills

IT SupportNetworkingCustomer ServiceTroubleshootingServer ManagementProject ManagementData BackupEmail MigrationWindows ServerActive DirectoryVirtualizationNetwork DesignFirewall SetupVOIP SystemsRemote AccessDocumentation