5-10

Customer Service Program Specialist / Account Manager

12/10/2025

The Customer Service Program Specialist will serve as the primary point of contact for assigned customer accounts, managing communications and addressing client needs. They will also collaborate with various teams to ensure client requirements are met and identify opportunities for account growth.

Working Hours

40 hours/week

Language

English

Visa Sponsorship

About The Company

No description available for this Company.

About the Role

Description

VEZA is committed to delivering outstanding customer experiences across every channel. We’re seeking a driven and relationship-focused Customer Service Program Specialist to nurture client partnerships and support business growth.

Key Responsibilities:

• Serve as the primary point of contact for assigned customer accounts, building trust and long-term business relationships.

• Proactively manage all account communications, swiftly addressing client questions, concerns, and service needs.

• Collaborate cross-functionally (sales, operations, engineering, customer service) to ensure client requirements are met and projects progress smoothly.

• Identify and pursue opportunities for account growth, renewals, and expanded business within existing relationships.

• Prepare and deliver accurate proposals, quotes, and presentations to support client objectives and contract renewals.

• Track and document all account activities in the CRM, maintaining organized records and ensuring up-to-date information.

• Provide regular status reports and key insights on account performance to leadership and stakeholders.

• Resolve issues by coordinating with internal resources and escalate when needed to maintain high customer satisfaction.

• Analyze account workflows and customer feedback to recommend improvements to internal processes or the customer experience.

• Participate in continuous improvement initiatives and projects to enhance service delivery and client outcomes.

Requirements

• Bachelor’s degree or equivalent experience

• 4+ years managing key customer accounts

• Strong analytical, organizational, and communication skills

• Demonstrated experience solving complex customer problems independently

• Experience with CRM and customer support software

• Positive, proactive, and adaptable mindset

Key Skills

Customer ServiceAccount ManagementCommunicationAnalytical SkillsOrganizational SkillsProblem SolvingCRM SoftwareCollaborationProactive MindsetClient Relationship ManagementProject ManagementStatus ReportingContinuous ImprovementFeedback AnalysisProposal PreparationService Delivery