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Takeout HTO

12/10/2025

The primary responsibility of a Hawkers Take-Out (HTO) person is to take guest orders via telephone and provide an exceptional ordering experience. The HTO must maintain a positive attitude and ensure order accuracy while working in a team environment.

Working Hours

40 hours/week

Company Size

201-500 employees

Language

English

Visa Sponsorship

About The Company

It all started when four best friends with family roots in Malaysia, Hong Kong, Vietnam and exotic … Winter Haven, Florida, decided to bring the bold flavors of Asian street food to the streets of Orlando in 2011. More than a decade later, Hawkers Asian Street Food now spans multiple locations across the country serving up your next favorite dishes. Our entire Hawkers family is made up of talented team members who each exemplify our mantra: Be Disruptive. Always Care. Never Compromise. We are dedicated teammates, motivated creators, and we wake up every day ready to take our guests on the adventure of a lifetime. Sound like you? Then come join the fam! We welcome you with open arms. Whatever your passion, there’s a Hawkers career path waiting for you. #HawkersWay

About the Role

Description

Becoming a Hawkers team member is about so much more than receiving amazing benefits, working in a fun atmosphere, and eating delicious food. While we offer all those things and more, being a Hawkers team member is about being part of something adventurous. Something fresh. Something vibrant. It is about working in a team environment full of motivated creators who wake up every day ready to grow.

What’s in it for you?

Highly Competitive Wages
Benefits and Vacation Time for Full-Time Team Members
Exclusive Dining Discounts
Unlimited Growth & Career Advancement Opportunities
Fun & Engaging Work Environment

The Deets:

The primary responsibility of a Hawkers Take-Out (HTO) person is to take a guest’s order via telephone in a manner that creates an experience encouraging the guest to become a repeat patron of Hawkers Asian Street Food. The HTO will be friendly and responsive and assist in providing an exceptional ordering experience for all our guests. The HTO person’s primary objective is to demonstrate excellence in guest service.

Requirements

Takes food and drink orders over the phone and for walk-in to-go guests accurately and with a positive attitude.
Understands the online ordering process as well as third party delivery systems thoroughly to ensure order accuracy.
Knowledge of the menu, with the ability to make suggestions.
Gathers and organizes HTO orders accurately and efficiently for guest pickup.
Delivers HTO orders to guests as they arrive for pickup.
Maintains a positive attitude and ability to work well under pressure with Server Assistants, Cooks, and other staff.
Ensure proper cleanliness and general maintenance of section during shift.
Takes payments in acceptable payment forms and ensures accurate tracking and security of guest information.
Ability to operate Point of Sale (POS) System with accuracy and efficiency to take and complete orders.
Perform side work at the start, during and end of each shift as assigned.
Other duties may be assigned as the need arises.
Must have or be willing to obtain Food Handlers Certification and understand and follow OSHA and HACCP compliance standards.
Must be at least 18 years of age.

Physical Demands:

Must be able to frequently stand, walk, bend, squat, and reach above shoulder level.
Must be able to lift/carry up to 20 lbs.

Key Skills

Guest ServiceOrder TakingMenu KnowledgePOS System OperationFood Handlers CertificationTeamworkCommunicationTime ManagementCleanlinessPayment ProcessingOrder AccuracyPressure HandlingOrganizational SkillsCustomer InteractionProblem SolvingAdaptability