Mgr, Cortex Cloud Consulting Services

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Your Career
The Mgr, Cortex Cloud Consulting Services, is responsible for building and setting the strategic direction for the Cortex and Prisma Cloud Technical Services organization in North America. This includes driving innovation, optimization, and platform and services adoption across the commercial ecosystem with a focus for renewals and product expansion. You support technical deployments with customer journeys that span the Cortex and Prisma Cloud portfolio, and serve as a point of escalation for the Cortex and Prisma Cloud portfolio of customers. A key focus of this role is focused on people management, career growth, and team culture development.

Your Impact
Drive customer success strategies to help customers achieve adoption and expertise with platform and technology, including -

• Develop and drive the deployment and adoption strategy for the Cortex and Prisma Cloud organization, in collaboration with the broader ecosystem of Technical Services teams in Palo Alto Networks

• Evolve and optimize customer journey including onboarding, implementation, growth strategy, and methodology

• Set performance targets for the  Technical Services organization based on deployment, adoption, and consumption of our products

• Oversee the creation of enablement and skill set development for the teams

• Develop the Cortex and Prisma Cloud Services roadmap

• Collaborate heavily with Support, Sales and Product Management functions

• Establish the Customer Success Manager/Engineer role as trusted advisor

• Build out customer health monitoring and reporting

• Manage line level managers and more tenured employees on the team

Your Experience 

• 5+ years of professional services and customer escalations experience, with least 3+ years in a management role

• Go-To-Market & Post-Sales commercial sales mentality, including comfort with owning and growing customer relationships

• Demonstrated ability to lead development of best in class deployment & adoption methodology, with track record of driving renewals & product expansion

• Passion for building teams with vibrant culture

• Experience working with professional services platforms and working cross functionally with other GTM organizations like Sales, Sales Operations, Engineering and Product Management

• Skilled in customer escalations with experience in account management and project management

• Thrives in a matrixed team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity

• Strong understanding of security principals, vulnerability management, and industry best practices

• Practical experience with public cloud platforms, preferably Azure, Google Cloud, and AWS

• Expertise with container technologies, such as Docker

• Experience with CI/CD tools, examples include Jenkins, Github Actions, or Gitlab

• Expertise in software development, including but not limited to automated testing, version control, and OOP

• Understanding of DevSecOps and Shift Left

• Travel up to 25%

The Team

To stay ahead of the curve, it’s critical to know where the curve is. Our team is creating the curve for digital service experiences.

As the fastest growing cybersecurity company, we have a broad range of customers who expect the very best cybersecurity partner.  Our customers expect their service to be as innovative and excellent as the rest of our products, which rounds out Palo Alto Networks’ mission.  Within Global Customer Service, top talent provides consulting, professional, and technical services to drive customer outcomes. The Digital Customer Experience team seeks to deliver services through a fully-digitized and preferred journey. 

Our Customer Success team is crucial to our success and mission. As part of this team, you’ll be responsible for some of our most strategic customers in the North America region. You’ll be enabling, guiding and consulting customers through their deployment and adoption journey. Working across all levels within your customers organizations and partnering cross functionally within PANW.

You’ll be ensuring that your customers are successful with our products and as threats evolve and technology changes, you continue helping them to accomplish their desired outcomes.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $142,000 - $177,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.