Business Operations Specialist

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

The Business Operations Specialist partners with the Business Operations Manager to provide operational support across the Operational Delivery business unit. This role maintains and enhances our reporting frameworks while proactively identifying opportunities to improve clarity, efficiency and decision-making for our leadership team.

Working closely with the Operational Delivery Leadership Team, you'll monitor and report on key metrics including resourcing, budgets, performance and engagement. You'll embed best practices, streamline workflows, and develop tools that enhance accountability and operational excellence.

This role offers genuine growth potential. We're looking for someone who can initially take ownership of day-to-day reporting, then evolve the role by proactively engaging with leaders to understand their needs and build new capabilities. If you're someone who sees opportunities for improvement and wants to make them happen, this role has significant scope for you to shape it and make it your own.

Based in either our Melbourne or Sydney CBD office, you'll enjoy our hybrid working model while partnering closely with leaders across both locations.

Typically, in this role you will:

• Monitor and report on operational metrics including resourcing, budgets, performance and engagement, maintaining weekly and monthly reporting frameworks
• Identify and solve gaps in operational reporting and insights, developing solutions using Excel and Power BI
• Partner with the Business Operations Manager to embed best practices, streamline workflows and enhance operational efficiency
• Support the Leadership Team proactively on portfolio deliverables and business initiatives
• Collaborate with stakeholders across the organisation to ensure reporting delivers actionable insights that support decision-making

To be successful in this role, you will need:

• Advanced Excel skills for developing reporting solutions (pivot tables, formulas, data analysis)
• Strong analytical mindset with experience creating data-driven solutions and reporting frameworks
• Excellent communication skills and ability to engage stakeholders across diverse teams
• Demonstrated ability to manage competing priorities with strong problem-solving and decision-making skills
• Attention to detail and ability to work independently with initiative
• Power BI experience highly desirable; business operations or coordination experience valued but not essential

What makes you stand out:

• Naturally curious with an eye for improvement opportunities
• Balance detail with big picture thinking
• Comfortable working with senior leaders and follow through on commitments

What we offer:

• BOSS Best Places to Work 2024 - Recognised for culture, engagement and flexible working
• Most Inclusive Workplace 2024 - Australian HR Institute (AHRI) Awards
• Employer of Choice Public Sector and NFP 2023 - Australian HR Awards
• Silver AWEI Accreditation 2024 - Workplace equality for LGBTQ+ inclusion
• Hybrid and flexible working - Modern Melbourne and Sydney CBD offices designed for collaboration and wellbeing
• Generous leave - 20 weeks paid parental leave, flexible public holidays, gender affirmation leave, women's health leave, plus paid time off over Christmas
• NFP salary packaging - Boost your take-home pay
• Career growth - Shape this role and build your capability with an experienced leader

To apply

If you're passionate about fairness and this role resonates with you, we encourage you to apply - even if you don't tick every box.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations and gender identities. If you need accessibility support during recruitment, contact us at .

AFCA is a 2025 Circle Back Initiative Employer - we're committed to responding to every applicant.