Salesforce Administrator

Description

The Learning and Evaluation department supports CRCD’s mission of being a results-driven organization that provides high-quality programming. The Database Administrator will support all programmatic departments in the organization and will be responsible for the day-to-day configuration, support, maintenance, and improvement of CRCD’s internal Salesforce system.

ESSENTIAL DUTIES & RESPONSIBILITIES

Position roles and responsibilities include, but are not limited to:

• Manage user accounts, creating and deactivating users as needed, and maintaining appropriate permissions structure.

• Train new users and grow the Salesforce skill set across the organization. Regularly develop, improve, and maintain Salesforce training resources.

• Diagnose and troubleshoot system issues and errors both proactively and in response to staff helpdesk tickets.

• Perform regular system maintenance including duplicates resolution, minor modifications of page layouts, and field creation and/or updates. Install, upgrade, and manage database applications as needed to maintain optimal performance. Lead archiving process to maintain complete and current participant records in the internal data system.

• Collaborate with IT team to maintain appropriate standards for system security and data backup to ensure safety of participant data and compliance with applicable grant regulations.

• Work closely with Grants Manager and Grants Administrator to ensure strong foundational data entry of all grants and programs.

• Support Data Analysts in designing, planning, and managing weekly data migration/import process.

• Support Data Analysts and Grants team in producing dashboards and other outcomes and tracking reports, as needed.

Requirements

• 1-2 years’ experience or related work and/or associate’s degree. Experience with governmental and nonprofit data system and reporting requirements a plus.

• Experience managing data management software. Experience with Salesforce Non-Profit Success Pack highly preferred.

• Strong written and verbal communication skills with particular emphasis on effective training delivery.

• Strong project management and time management skills with keen attention to detail.

• Self-directed and capable of working to meet quick turnaround and deadlines independently.

• Self-directed and capable of working to meet quick turnaround and deadlines independently.

• Knowledge of and experience with Microsoft Office (Excel, Word, PowerPoint, Outlook, SharePoint)

• Reliable transportation: valid driver’s license and car insurance as required by law

• Excellent social/interpersonal skills and writing ability commensurate with the communication and reporting requirements of the position

SALARY RANGE

$55,000-$57,000 annually

BENFITS

CRCD is in the top 10% for excellent benefits for non-profits with an array of benefits available including:

• 14 Paid Holidays
• On-Demand training memberships to bolster professional development
• Dental/Vision/ 85% employer-paid & 40% dependent paid Medical Insurance
• 401k eligibility from day one & up to 3% matching after one year
• 529 Educational Savings Plan from Principle
• Flexible Spending Account (FSA)
• Short & Long Term Disability
• Accident & Hospital Indemnity
• Whole life insurance with cash benefits
• Identity Theft Protection and Legal Services
• Discount pet insurance through ASPCA
• Generous work/life balance

All candidates are subject to a criminal history check and meet CRCD’s criteria regarding criminal history and must pass background check conducted by LA County. CRCD is an Equal Opportunity Employer is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the EEO/ADA Coordinator. EEO /ADA Coordinator contact: Stacey Cabling (213) 743-6193.