Assistant Manager

Description

At Triple T Hospitality, our Mission is to achieve “GREATNESS”. Tommy's Tavern + Tap is a dynamic and fast-paced restaurant known for its welcoming atmosphere, exceptional food, and outstanding service. We take pride in delivering a memorable dining experience to our guests while fostering a positive and growth-oriented work environment for our team. We believe that good isn’t good enough - GREATNESS is remembered.  

The Assistant General Manager supports the General Manager in overseeing daily restaurant operations. This role is hands-on and focused on team leadership, guest satisfaction, and operational excellence. The Assistant Manager helps ensure that service, quality, and cleanliness standards are consistently met while fostering a positive and productive team culture. 

Requirements

• Exemplify the Triple T Hospitality experience: Dedicate oneself to delivering GREAT guest service, consistently going above and beyond for both guests and team members. 
• Assist in supervising, coaching, and motivating front-of-house and back-of-house staff to ensure high performance and morale. 
• Support the execution of opening, mid, and closing procedures. Ensure smooth shift transitions and operational consistency. 
• Help onboard new team members and support ongoing training efforts to uphold service and quality standards. 
• Assists in development of Front of House Mgt 
• Address guest concerns promptly and professionally, turning challenges into opportunities for service recovery. 
• Ensure adherence to health, safety, and sanitation standards. Monitor compliance with company policies and procedures. 
• Assist with inventory management, ordering, and receiving to ensure proper stock levels and minimize waste. 
• Support scheduling efforts to ensure appropriate staffing levels and labor cost control. 
• Help maintain a clean, safe, and well-functioning restaurant environment, including equipment and facility upkeep. 
• Understand key performance indicators (KPIs) and assist in achieving sales, labor, and cost goals. 

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: 

• Minimum 3-5 years of high volume full service restaurant management experience. 
• Strong communication and interpersonal skills. 
• Ability to lead by example and foster a team-oriented environment. 
• Solid understanding of restaurant operations and guest service best practices. 
• Ability to multitask and remain calm under pressure in a fast-paced environment. 
• Passion for hospitality and a commitment to excellence. 
• Willingness to learn and grow within the company.