Services Director

Description

Job Summary: 

The Services Director oversees Supported Community Living (hourly and daily), Day Habilitation, Supported Employment, and Adult Day Care services. Supervises service managers to ensure quality service delivery and compliance with internal policies and industry regulations. 

*ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Assists in developing, coordinating, and monitoring client services and supports.  

· Implements directives from the state and accrediting agencies.

· Ensure that all services are delivered in accordance with established policies and procedures

· Recommends services and program needs that promote choice and inclusion.

· Maintains accurate and up-to-date records for assigned caseload files. 

· Facilitates regular interdisciplinary meetings.

· Serves as key contact for families, clients, external stakeholders and Crossroads’ staff.

· Manages new referrals for services and assists managers in transitioning clients to new services.

· Works closely with SCL Manager in overseeing the progress of the individual program plans. 

· Partners with CFO and CEO to develop annual budgets for each service division. 

· Actively participates on Senior Leadership team to advocate for service divisions and organizational needs, including policy revision and development.  

· Administers and improves electronic documentation system to align with organizational goals and compliance standards. 

· Responsibly integrates technology to support client care, including remote monitoring systems.

· Develops and manages appropriate metrics and audits to measure progress against quality and compliance standards, including, but not limited to service documentation completion and incident reporting

*An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

ADDITIONAL DUTIES AND RESPONSIBILITIES:

· Completes training in compliance with regulatory bodies. 

· Leads training and development efforts for service managers and direct support professionals.

· Leads and supervises on-call rotation. 

Requirements

QUALIFICATIONS: 

Travel: Travel is primarily during the business day, although overnight travel may be occasionally required. 

Education: Bachelor’s degree preferred or an equivalent combination of education and experience. 

Experience: A minimum of five years working with people with disabilities and/or seniors, or another nonprofit service sector. Management experience of at least five years. Senior management experience highly preferred. 

Knowledge/Skills/Abilities:

· Strong communication skills

· Ability to work independently and as part of a team

· Ability to develop and implement individualized service plans in a non-biased, accurate, and client-centered manner. 

· Adheres to Crossroads’ mission, vision, and core values. 

· Maintains confidentiality in all aspects of this position. 

· Working knowledge of Iowa Administrative Code and Managed Care

· Valid driver’s license, current auto insurance, and reliable transportation

· Pass required background checks with no evidence of fraud, abuse, or criminal record.

Technology/Equipment: Ability to operate a variety of office equipment to include but not limited to computers, printers, and scanners. Working knowledge of Microsoft Office Suite software. 

WORK ENVIRONMENT:

· Physical Demands: Prolonged periods of sitting at a desk and working on a computer. Ability to drive clients to appointments and assist clients with everyday tasks. Ability to occasionally lift and/or move up to 50 pounds.

· Mental Demands: Using standard mental and visual attention continuously, with occasional periods of continuous alertness and concentration.

· Hearing: The noise level in the office environment is occasionally quiet and frequently moderate. 

*The work environment characteristics described above are representative of those individual encounters while performing the essential functions of the position.