Accounts Receivable & Collections Lead

Description

NG Companies is a growing, multi-state leader in Hydro-Excavation and Utility Locating services. Our teams are dedicated to delivering safe, accurate, and efficient solutions for underground utility detection and excavation. We also leverage NetSuite as our ERP platform to support seamless financial and operational performance across the organization.

 We are looking for an Accounts Receivable & Collections Lead who will be responsible for overseeing the full lifecycle of customer invoicing, accounts receivable management, cash application, and collections for NG Companies. This role ensures timely, accurate billing and drives consistent reduction in DSO through proactive follow-up, root-cause resolution, and partnership with operations, project managers, and customers. The Lead serves as the subject-matter expert for AR processes, supports ongoing improvements to job costing and project billing workflows, and plays a key role in maintaining strong customer relationships while protecting cash flow.

Duties & Responsibilities:

Accounts Receivable Oversight

• Manage the end-to-end AR process including invoicing, payment posting, account reconciliation, and aging reviews.
• Review daily/weekly AR aging reports; identify and escalate high-risk accounts.
• Ensure accuracy of invoices, rate tables, project billing milestones, unitized billing, and supporting documentation.
• Coordinate with Operations and Area Managers to resolve discrepancies or billing conflicts.
• Maintain customer account setups, credit memos, adjustments, and write-off documentation in accordance with company policy.

Collections Leadership

• Lead proactive collections efforts across all markets to reduce outstanding receivables and achieve company DSO targets.
• Build and maintain professional communication with customers regarding balances, invoice status, and payment arrangements.
• Recommend credit holds, payment plans, and escalation strategies for delinquent customers.
• Prepare and deliver weekly collections updates for management, including market-level trends and root-cause analysis (e.g., late timesheets, missing job data, disputed invoices).
• Partner with legal or third-party agencies when necessary, ensuring compliance with company standards and state/federal regulations.

Billing Process & Workflow Improvement

• Collaborate with Operations, Project Managers, HR/Payroll, and Accounting to streamline billing inputs (timesheets, job costing, POs, ticketing, documentation).
• Identify recurring issues that cause billing delays or disputes and drive corrective action with the appropriate department.
• Support automation initiatives in NetSuite, including reminders, dashboards, and AR workflows.
• Assist in creating SOPs for billing, collections, and cash-application processes.

Cash Application & Reporting

• Oversee customer payments, lockbox receipts, ACH postings, and reconciliation of unapplied cash.
• Ensure compliance with internal controls for cash handling and AR adjustments.
• Prepare monthly AR reporting for financial close, including aging summaries, risk classifications, and reserve recommendations.

Leadership & Team Support

• Coordinate with the Controller and CFO on strategic AR initiatives, customer credit policies, and forecasting impacts.
• Foster a culture of accuracy, accountability, and urgency within the AR function.

Requirements

• 5+ years of accounts receivable, billing, or collections experience within field services or the construction industry.
• Strong understanding of AR principles and job-costing workflows.
  Proficiency with NetSuite or comparable ERP systems.
• Excellent communication and professional customer-facing skills.
• Strong analytical, reconciliation, and problem-solving capabilities.
• High attention to detail in a fast-paced work environment.

Preferred Qualifications

• Prior leadership or team-lead experience.
• Familiarity with lien rights, utility billing, or contract billing structures.
• Experience with workflow automation and dashboard reporting.