Quality Technician

Description

As a member of the Regal Ware family, SynergyOps brings over 100 years of experience to its clients providing high quality cookware products that meet and exceed expectations. We are experts in drawing and finishing high performance stainless steel. We believe the kitchen (and the family table) make up the hub of the home, where everyone belongs.

We are all working together to:

• Be first in mind, first in choice for US manufactured cookware
• Positively impact the lives of over 1,000,000+ people each year with our innovative and entrepreneurial mindset
• Create an environment where all employees can do their best work

You will love it here if you believe in the following:

• Everybody matters
• Do the right thing
• We are in this together
• Passion for our customers
• Service Built
• Involved Solutions Provider

If this sounds like the company for you, your seat at our SynergyOps family table awaits.

Your seat at the table: Quality Technician

You will love this seat if you get, want, and have the capacity to:

Incoming Inspection of Supplied Materials & Components

• Perform inspection and testing of incoming materials, components, and supplies to verify conformance to specifications.
• Document inspection results and escalate discrepancies when required.
• Work with suppliers and internal stakeholders to resolve quality issues.

Manage Non-Conforming Materials (MRA Area)

• Oversee the identification, segregation, and documentation of non-conforming materials in the Material Review Area.
• Support Material Review Board (MRB) activities by providing data and participating in disposition decisions.
• Assist in the coordination of rework, return-to-vendor, or scrap processes as needed.

Support for Customer Service – Returned Product (Warranty Claims)

• Evaluate returned products to determine root cause of failures for warranty claims.
• Document findings and communicate results to Customer Service and Quality teams.
• Provide input on trends or recurring issues to help drive corrective and preventive actions.

Product Testing & Evaluation

• Assist in testing new products to verify performance, reliability, and compliance with internal requirements and industry standards.
• Assist in competitive benchmarking by comparing product performance and identify opportunities for improvement.
• Support quality audits and ensure regulatory requirements are met.

Lab Testing, Reporting and Equipment Calibration

• Execute lab-based testing following established procedures and safety guidelines.
• Accurately document, analyze, and report results, ensuring data integrity and traceability.
• Communicate findings to cross-functional teams in a clear and timely manner.
• Manage the calibration schedule for all laboratory and measurement equipment.

Assist with Test Protocols and Development

• Collaborate with Quality and Engineering teams on the development, refinement, and validation of test methods and protocols.
• Provide feedback on test execution and recommend improvements to increase consistency, efficiency, and accuracy.

This seat reports to: Global Sourcing Director

Our company believes leaders are critical to the success of each individual. Because of this, you will have a leader who:

• Works with a sense of urgency and aligned purpose
• Has a passion for our customers and a focus on end consumers
• Is a servant leader who is collaborative and approachable
• Has strong ethics and integrity
• Is courageous and inspirational

There are so many benefits to being a part of the SynergyOps & Regal Ware Team! Our benefits package is built with you and your family in mind – and that starts with the things that are most important to you – your health, your lifestyle, and your future. Learn more at Careers - SynergyOps

*SynergyOps is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Requirements

We need this seat to have:

• High school diploma required; associate degree or technical certification in Quality, Engineering, or a related field preferred.
• 1–3 years of experience in a quality or testing environment, preferably in manufacturing or product development.
• Strong attention to detail and ability to follow structured procedures.
• Experience with measurement tools, test equipment, and inspection methods.
• Solid documentation, reporting, and communication skills.
• Ability to collaborate across departments and manage multiple tasks in a fast-paced environment.