Georgetown Store Manager

Description

About Clare V. and the Georgetown Position

Founded in 2008 by Clare Vivier, Clare V. is dedicated to making beautiful, chic, functional, and fun products. We make bags, accessories, clothing, and jewelry and are committed to creating a kind, collaborative workplace and building a business committed to positive change. We love to work with smart, talented people from diverse backgrounds. Headquartered in Los Angeles, we currently have 14 retail stores nationally.

The Georgetown Store operates a profitable and service-minded shop through the successful development of teams that can consistently deliver results. Responsible for various aspects of managing and coaching store associates while overseeing store operations to achieve sales, service, customer satisfaction, and profitability goals. Accountable for controllable budget and labor hours. Responsible for cultivating a diverse, inclusive, kind, collaborative culture where everyone has the opportunity to enjoy a sense of belonging and personal growth. Responsible for inventory management of store stock, both for incoming and outgoing products. 

Specific Duties / Responsibilities:

Customer Service

• Ensure the store delivers quality guest experience in line with company values and directives (people experience, store operations, product, and community relationships)
• Strong sense of product knowledge and ability to suggestively sell
• Strong clienteling and relationship management  
• Drive business by hosting successful events in store

Development

• Move dynamically and lead from the floor to assess and fulfill the needs of the business, team, and guests through coaching and developing team members
• Train sales teams in best practice selling skills
• Can self-assess and make adjustments when needed; receptive to feedback
• Store Manager will be taught the skill of monogramming 
• Adapts management style as necessary

Communication

• Engages the store team in a manner that is motivating, respectful, and professional
• Provides product knowledge and vendor information on new arrivals to team
• Skillfully Provide constructive feedback to staff
• Keeps the team informed of store goals and overall store performance
• Works closely with the staff to troubleshoot customer issues
• Skillfully reports staff concerns/issues to Director of Stores and presents proper and timely solutions

Decision Making

• Responsible for hiring and developing people and for creating an environment and a store culture where people feel a deep sense of belonging and will have the opportunity to grow. Able to recruit, identify, hire, develop and retain excellent talent
• Alert to general operational costs with a goal of savings driving and cost efficiency
• Troubleshoot store problems and personnel concerns timely and fairly
• Prioritize effectively
• Fairly delegate responsibilities to the sales staff

Daily

• Move dynamically and lead from the floor to assess and fulfill the needs of the business, team, and guests through coaching and developing team members
• Maintains a visually enticing store that is neat, clean, and organized 
• Ensures a positive work environment through recognition and motivation
• Arrive on time and floor ready
• Oversee staff in researching of brand to contribute product knowledge
• Comply with in store/product cycle counts on a timely and accurate basis
• Respond promptly to emails
• Receive and process merchandise; handle transfers, return of merchandise to other vendors, in-store markdowns and promos, weekly bank deposits, petty cash and deposit logs
• Keeps an organized stockroom and back of house
• Manages cash flow from both customer purchases and store expenses

General

• Maintains awareness of surrounding retail competition both broadly and from a product perspective
• Seeks creative solutions to challenges
• Maintain a healthy work environment for all
• Interface with all levels of management and associates in a manner that promotes learning and respect
• Oversee popup brands or other brand events 

Requirements

Qualifications / Skills:

• 3+ years retail management experience and at least 1 year in “Luxury Retail” and/or “High End” service
• BS/BA degree or equivalent combination of education and sufficient work experience a plus
• Ability to perform effective selling techniques to achieve sale and repeat business
• Strong verbal and written skills; ability to communicate effectively to relay product knowledge and services
• Computer savvy; must be able to learn new systems, software quickly and easily
• Effective management skills
• Physical requirements: lift /carry/move 40 lbs. minimum including fixtures and product Ability to work a flexible schedule including blackout periods of holidays, inventory, and especially weekends (must work Saturdays)
• Ability to actively supervise the sales floor

Compensation & Perks:

Annual salary range of $75K - 85K, along with annual cost-of-living increases, end-of -year bonus opportunities, and generous employee discounts.  Plus, enjoy bi-annual product credits to keep you connected with the brand. 

Comprehensive Benefits Package:

We Care about your total well-being—both inside and outside of work. Our benefits include:

• Medical, dental, and vision insurance to keep you and your family covered
• Flex Spending Accounts and Transportation Management Accounts
• Life and Long-term disability insurance for peace of mind
• Paid vacation, personal days, and sick time to help you recharge
• Guardian ancillary plans for added protection and flexibility
• Employee Assistance Program (EAP) offering confidential support for life's challenges
• 401(k) with company match to help you build a strong financial future

Clare V. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive culture at Clare V. and within our larger community.