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Business Development Representative

12/11/2025

Assist customers by answering inbound phone calls and coordinating service appointments. Initiate a high volume of outbound calls to existing and prospective service customers.

Salary

40000 - 50000 USD

Working Hours

40 hours/week

Company Size

1,001-5,000 employees

Language

English

Visa Sponsorship

About The Company

In a time when it can be difficult to tell car dealers apart, #1 Cochran stands head and shoulders above the rest. Not because we’re the largest dealer group in the region, but because we’re the best in all the ways that matter to our customers & Team Members. With 38+ new vehicle franchises operating from 32 showrooms throughout Western Pennsylvania & Eastern Ohio, along with 12 Collision and Customization Centers, we proudly provide the unparalleled value and selection that generations of car buyers have come to expect from us. Yet we’re committed to constantly finding new ways to rise above and beyond those expectations. We do this because we believe buying a vehicle is more than just a transaction. It’s an experience that begins long before you walk into one of our showrooms and a relationship that lasts long after you leave. This philosophy, and feedback from consumers on what the perfect car buying experience should be, led Rob Cochran to develop Clearly Better Car Buying. It’s been called the most innovative change in the regional auto landscape in decades and continues to win over customers in waves. As the only auto retailer to be named a Pittsburgh Top Workplace every year since the award’s inception, we proudly employ more than 1800 team members. Whether you buy from us or work with us, our #1 goal is to make sure that your experience is stellar from start to finish. So take #1 Cochran for a spin; you’ll be amazed how far we go for you.

About the Role

Description

**Application Process:**

Please call (941) 294-6774 anytime, for an immediate phone interview after applying. Shortlisted applicants will be contacted for an interview.

As a Business Development Center Representative, you will Monitor and respond to internet leads and phone traffic while maintaining high levels of performance related to message response times and scheduling of service appointments. You are one the first points of contact with our customers and will be well-versed in following script, call tracking, data entry of customer information, needs assessment, objection handling and appointment conversions. #1 Cochran is the leading automotive retailer in the tri-state area. Yet one of our greatest assets isn't our size or our multi-million-dollar inventory. Our greatest asset and driving force behind our success is our 1900 plus team members. We have been recognized as one of Pittsburgh’s top workplaces for 14 years running!

As a member of our team, you will join an award-winning workplace where people and innovation thrive. We are obsessive about learning and development – at every mile marker of your career. We are one team bound by one set of values, with one overarching vision: to move our customers, our team members, and our communities in the most moving ways possible. If you’re ready to make your move, steer your career here and join our talented team of thinkers, doers, dreamers, and disrupters.

COME JOIN OUR WINNING TEAM!

What We Offer

Full complement of health insurance benefits
Paid Time Off in first year of employment
Paid Holidays
Paid Parental Leave
401(k) with Company match
Company-paid short-term disability and workers’ compensation
Company-paid term life insurance
Competitive Pay Plan

Responsibilities

Assist customers by answering inbound phone calls, coordinating service appointments, and answering questions in a timely manner.
Initiate a high volume of outbound calls to existing and prospective service customers.

(maintenance, PA state inspections and emissions, manufacturer campaigns (recalls).

Maintain a high level of performance & attention to detail while coordinating service appointments.
Communicate service inquires, status updates with necessary service department/advisors.
Actively and carefully manage/track service leads.
Ensuring accurate and appropriate protocol is followed with each call by following script, call tracking, data entry of customer information, appointment details.
Navigate manufacturer warranty websites to look up campaign/recall information.
Basic knowledge of computers, including Microsoft Excel.
We welcome always replies in strict confidence. Qualified applicants should email a work history or resume to our attention

#1 Cochran - ONE Great Place to Grow Your Career!

**Application Process:**

Please call (941) 294-6774 anytime, for an immediate phone interview after applying. Shortlisted applicants will be contacted for an interview.

Key Skills

Customer ServiceData EntryCall TrackingNeeds AssessmentObjection HandlingAppointment SchedulingCommunicationAttention to DetailMicrosoft ExcelService CoordinationLead ManagementInternet LeadsOutbound CallsService InquiriesWarranty NavigationPerformance Monitoring