Receptionist - Greencross Brookvale

If you’re a people person and an animal lover, this is the place for you!

Greencross Brookvale is seeking an experienced, full-time Receptionist to join our friendly and passionate team.

Our modern, community-focused clinic is co-located with a Petbarn store, creating a unique environment where we provide a full range of pet care services and enjoy a steady stream of cross-referrals. You’ll be part of a team that delivers a truly memorable and positive experience for every client and their beloved pets. You’ll also work in a supportive, close-knit team that values collaboration and growth. Our clinic offers a modern, vibrant environment with loyal, lovely clients and the backing of a trusted national brand. Plus, you’ll enjoy opportunities for development and the satisfaction of knowing you’re making a real difference every day.

Our Philosophy
We treat every pet as if they were our own. We invest ourselves emotionally and professionally to ensure our clients feel confident their furry family members are in the best hands. Compassion, care, and trust are at the heart of everything we do.

We’re searching for someone who shares our commitment to exceptional customer care and service. As the first point of contact for our clients, you’ll set the tone for their entire experience. Your warmth, professionalism, and ability to create a welcoming environment will make every visit special.

About the role

• Permanent Full-time role
• You will be responsible for all reception duties including welcoming clients and patients on arrival, answering the phone, booking appointments through our patient management program, taking and receipting payments, sending and responding to emails from clients, organising patient admission paperwork, banking duties and other administrative tasks needed
• Triaging patients (which you will be trained on in induction)
• Providing general advice on vaccine schedules, food and parasite prevention
• Providing and doing up estimates for elective patient procedures
• You will be exposed to a busy practice that will ensure your customer service skills are not wasted and you can practice them every day
• You will be working with a great team that all get along well and are like family!

Why work with Greencross Vets?

• We offer a great continuing education program year round
• Opportunity to attend the yearly Greencross Conference
• We support career growth and development; the sky is the limit!!
• Opportunities to move up the ladder in your career
• We work closely with Petbarn to provide clients with a comprehensive and great client/patient experience
• Generous staff discounts on services and products for your pet/s
• We ensure our team has a good work/life balance

What attributes are we seeking

• Someone that has previous experience working in a receptionist/administrative role
• Prior experience working with animals highly desirable
• Proficient in using computers
• A motivated and driven person
• Caring and compassionate
• Great customer service skills and be able to build rapport with our clients
• Organised and has high attention to detail 
• Ability to deal with a varying workload and be able to prioritise work tasks
• Can multi-task and work well under pressure
• Accountable and reliable
• Work well within a team
• Good communication skills
• Help with driving our clinic initiatives and goals

If you’re ready to combine your love for people and pets in a role that truly matters, apply now and join the Greencross Brookvale family!