Associate, Account Management

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

Join our dynamic and diverse Business Teams, a cornerstone of Grab's success across our key verticals, including GrabFood, GrabMart, and Omni-Channel Services. We are a highly collaborative team dedicated to delivering the best possible experience for our customers and merchant partners. This ecosystem thrives on the synergy between our core functions: Operations, which drives seamless logistics and efficient delivery execution; Marketing, which develops strategic promotions and partnerships to attract and engage users; Customer Service, which ensures crucial support and quick resolution for user issues; and Technology, which continuously improves our app and systems for a smoother, better experience.

Get to Know the Role

The Associate, Account Management is responsible for managing, developing, and growing a portfolio of merchant partners on Grab. This role focuses on driving merchant adoption of self-serve tools, improving operational performance, enhancing merchant satisfaction, and accelerating revenue growth through data-driven insights and strong relationship management. You will work onsite at Grab office, Mapletree Business Centre, HCMC and report to the Functional Manager.

The Critical Tasks You Will Perform

• Manage and grow a portfolio of SMB merchants as the primary contact - providing guidance, resolving issues, and maintaining regular online and on-ground engagement
• Build trusted partnerships with merchants by delivering consistent support, improving operational quality, and enabling merchants to grow profitably on GrabFood/ GrabMart or Grab Dine out.
• Work closely with merchants to drive adoption of key campaigns and strengthen their ability to use self-serve tools for optimizing promotions, improving visibility, and driving growth.
• Leverage data to monitor and analyze merchant performance, and deliver actionable insights that help optimize their growth on Grab.
• Collaborate with relevant teams to execute local marketing activities, roll out new features and create long-term partnership opportunities that benefit both Grab and Merchants

What Essential Skills You Will Need

• Bachelor's degree in Business Administration, Commercial, or related field in Account Management.
• At least 1 year of experience in Ecommerce, FMCG, F&B, Sales, or related fields.
• Strong communication skills with the ability to build and maintain partner relationships. Skilled in negotiation and persuasion.
• Ability to analyze and resolve operational issues and business performance challenges for partners.
• Able to work independently and collaborate effectively within a team.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.