Question
Full-time
0-2

Supervisor

12/11/2025

As a Supervisor, you will support the store team in creating a welcoming environment and play a crucial role in store operations. You will also be responsible for training and development, ensuring a safe workplace, and enhancing customer service.

Salary

21.72 - 24.43 USD

Working Hours

40 hours/week

Company Size

10,001+ employees

Language

English

Visa Sponsorship

No

About The Company
Founded in 1947, H&M Group is a global design company with ~4,702 stores in 76 markets and 56 online markets. At H&M Group, we believe in making great design available to everyone. It’s essential in everything we do. Our family of brands and business ventures offer customers around the world a wealth of fashion, beauty, accessories and homeware, as well as modern menus with fresh and local produce at some of the brands’ in-store eateries. But design is so much more than just products; it’s about clever design processes, efficient product flows, creating experiences that enrich, and smart solutions that benefit all our customers. Sustainability is always at the core of our business. Not only because we like to do what’s right — but it’s also beneficial for our business. We will continue to push for change and lead the way towards a more inclusive and sustainable fashion future. Do you want to join us? We will trust you with great responsibility right from the start, reward a passionate mindset and encourage an entrepreneurial spirit. When you start a career with H&M Group, there’s no limit to where it can take you. H&M Group's Moderation Policy: Welcome to H&M Group’s official LinkedIn page. Ask questions, exchange ideas and meet members and employees from all over the world. This page is moderated daily and we always do our best to answer each one of you in a timely manner. Please remember to keep a friendly tone and in line with LinkedIn’s legal terms at https://www.linkedin.com/legal/user-agreement Comments and posts that contain foul language, are off-topic or unnecessarily rude will be deleted. We also encourage you to report any inappropriate content. We use an external tool to handle the comments on our page, so please note that your comments can be stored. For questions, please contact our team at info@hm.com.
About the Role

Job Description

As a Supervisor, you directly support the store team with creating a welcoming environment that showcases the best of COS. You will play a crucial role in store operations, training and development, well as securing a safe place to work.  Your partnership with the Store Manager is key to boosting profitability through high level customer service. Together, we're not just running a store, but crafting an engaging and profitable retail experience.

 

Key Responsibilities  

  • Offering customers a high level of service, through styling advice, product knowledge and store experience
  • Opening and closing the store and supporting the other members of the management team when required
  • Processing and banking daily sales
  • Inputting payroll
  • Taking ownership for the store audit result and training others on store operations
  • Receiving and processing deliveries
  • Replenishment
  • Being a COS brand ambassador and providing the best experience for our customers

Qualifications

To be successful in the role as Supervisor, we believe you are a team player with a proactive and helpful approach, fostering collaboration and collective success. Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviors that we appreciate above and beyond anything else. We are open-minded and curious, we dare to be different, we believe in constant improvement, and we empower and trust you to take ownership. Our values are part of who we are, what we stand for and how we act.  

customers. 

 

What you need to Succeed:  

 

  • Customer focused and thinking in a commercial way
  • Interested in trends and fashion
  • Communicative, positive and open-minded
  • Willing to learn, adaptable and action oriented
  • Collaborative, inclusive and supportive
  • Self-motivated, confident and resilient
  • Excellent planning, organising and problem-solving abilities
  • Able to work a flexible schedule including early mornings, weekends and evenings when required

 

Compensation: $21.72-24.43

Additional Information

This is a Full -time position offering 32-40 hours a week
Apply by sending in your CV in English as soon as possibl. Due to data policies, we only accept applications through career page. 

 

Benefits:  

We offer all our employee's attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.  

 

In addition to this US  based colleagues also receive:  

  • 25% Staff Discount   
  • Medical, Vision and Dental Coverage   
  • Employee Assistance Program   
  • Vacation, Wellness, Holiday, and Parental Pay   
  •  Health, and Dependent Care FSA.   
  • Plus, additional Voluntary Benefits.  

 

Inclusion & Diversity  

COS is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.   

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.  

 

Company Description 
COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The creative soul of the brand is fuelled by a deep connection to modern culture, dynamic global cities and compelling fashion movements. With an emphasis on expert craftsmanship, innovation and materiality, collections are created with a mindful approach, seamlessly blending contemporary and timeless. here.

All your information will be kept confidential according to EEO guidelines.

Key Skills
Customer FocusedCommercial ThinkingFashion TrendsCommunicationPositive AttitudeAdaptabilityCollaborationInclusivitySelf-MotivationConfidenceResiliencePlanningOrganizingProblem-Solving
Categories
RetailManagement & LeadershipCustomer Service & Support
Benefits
Medical, Vision and Dental CoverageEmployee Assistance ProgramVacationWellnessHolidayParental PayHealthDependent Care FSA25% Staff Discount
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