Patient Care Coordinator

Description

Job Overview:

As a Patient Care Coordinator at Rivertown Dental, you are the welcoming voice and lasting impression for every patient. You’ll help patients feel seen, supported, and confident in their care from the first phone call to the end of their visit. We’re looking for individuals with excellent communication and organizational skills, a compassionate, people-first attitude, and a willingness to learn our dental systems and terminology. Reliability, positivity, and teamwork are essential to help our practice run smoothly and provide exceptional patient experiences.

In this role, you’ll have the opportunity to grow your confidence and skills through mentorship, hands-on training, and ongoing support. Your contributions are essential in shaping how patients experience care, and your impact will be felt every day. At Rivertown Dental, we value your growth, celebrate your successes, and provide a culture where learning, collaboration, and purpose are at the heart of everything we do.

About Rivertown Dental:

Welcome to Rivertown Dental, a modern, team-first, privately-owned practice on a mission to change the landscape of dentistry. Equipped with the latest technology, we provide not only exceptional care for our patients but also abundant opportunities for our team to learn, grow, and thrive.

Our mission is simple: Creating exceptional dental experiences, every day. Guided by values of alignment, commitment, excellence, inspiration, leadership, and integrity, we work with heart, strive for growth, and always do what’s right.

We pride ourselves on a world-class culture that allows our team to focus on self-care, so that they can better serve their team, patients and community!

Performance Objectives (including but not limited to):

• Primary focus: offer exceptional care to each person engaging with our office.
• Monitors the schedule continuously and ensures all time slots are full at all times and clinicians time use is efficient. 
• Ensures every patient leaves the office with at least one appointment scheduled.
• Greets and welcomes patients by name to the practice.
• Prepares and distributes New Patient gifts
• Ensure HIPAA protocols are followed.
• Performs a “pre-check in” and ‘pre-check out” evaluation on each patient.
• Answers the phone the RTD Way, every time.
• Assists patients in navigating their financial, scheduling, and treatment questions.
• Practices and implements “Start Saying” phrases as well as all Admin training documents.
• Provides clear and caring communication to every patient, including following up in a timely manner to emails, texts, and other messages.
• Updates patient records and ensures accurate patient information and documentation of recent treatments, procedures, and payments.
• Work as a PCC team to ensure the PCC’s checklist and rocks for the day are completed by noon.
• Understands ledgers and records payments to the patient ledger with accuracy.
• Presents treatment plans and offers the RTD financing options.
• Coordinates the referral process.
• Performs basic insurance related functions including: accurately send claims and all attachments needed,  accurately explain a basic insurance break down to a patient, and accurately break down a ledger and know where balances are coming from
• Performs general office duties photocopying, filing and faxing.
• Organizes, cleans, and maintains patient waiting areas as well as front-desk areas.
• Maintains the functioning of Admin area equipment.
• Engages in actively learning all new and existing software
• To ensure all essential tasks can be accomplished, any additional duty needs clearance from the Office Specialist.

Capabilities/Key Competencies:

• Attention to detail
• Exceptional telephone etiquette, organizational skills, and customer service skills. 
• Excellent time management skills
• Caring at the core, trustworthy, and dedicated to your profession
• Detail oriented, able to multitask and effectively manage time in a fluid daily schedule

Requirements

Education and Experience

• Preferred: 
  • Proficient in dental practice management software
  • Fluent in dental terminology
• Required:
  • Experience in learning and working with multiple software systems
  • Expert knowledge of general administrative practices. 
  • Caring at the core, trustworthy, and dedicated to your profession

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

Rivertown is an equal opportunity employer and values diversity at every level of our organization. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected characteristic. All employment decisions are made based on qualifications, merit, and business needs.