Field Service Technician

Description

International Drilling Equipment (IDE) is an OEM dealer of Foundation Drilling Equipment and accessories, looking for a Field Service Technician to join our team. IDE’s territory includes locations within the United States and Canada.

Job Description:

Be responsible for the safe and effective repair of machine components in the shop and field, at high levels of quality. This individual must work independently of direct supervision in a field environment. The individual in this position should be personable, a problem solver, reliable, ethical, and able to adapt to all the challenges around them - customers, suppliers, colleagues, manufacturers, weather, and other conditions.

Role and Responsibilities will include but are not limited to:

• Must be fully committed to working safely as well as fully committed to preventing damage to the environment.
• Must possess and maintain your own set of tools.
• Responsible for diagnostics, preventative maintenance, modifications, and repair on all makes of drilling equipment and other equipment in the shop and in field environments.
• Able to read, understand, and interpret operating manuals, parts manuals, and schematics.
• Plan methods and sequence of performing activities assigned.
• Ensure all activities are completed as assigned.
• Prepare proper daily records and documentation of actions taken.
• Ensure the cosmetic appearance of equipment upon completion as required.
• Ensure all parts and materials not used are returned as per guidelines.
• Ensure all records kept are legible and in compliance with established methods.
• Maintain and care for shop tools, equipment, and vehicles.
• Communicate with others professionally.
• Enforces all policies and procedures as specified in the company manuals.
• Maintains high employee morale.
• Maintains excellent customer and employee relations.
• Possess and maintain a clean driver's license and has or can acquire a U.S. Passport.
• Must be available at a moment’s notice to respond to IDE and customer needs.
• This position requires up to 80% travel annually.

Health/Safety/Environmental:

• Be responsible for conducting tasks in full compliance with International Drilling Equipment safety standards.
• Be accountable to your supervisor, your coworkers, and our customers.
• Ensure a suitable and sufficient risk assessment is carried out for all work activities.
• Promote safety in the shop and at field locations.
• Ensure the work site is safe and that all tools are used in a satisfactory condition.
• Attend and participate in pre-job safety planning and Toolbox Talks.

Benefits:

• 100% Paid Medical for employee
• 100% Paid Dental for employee
• 100% Paid Vision for employee
• Vacation reimbursement
• Life insurance & AD&D
• 401K with company match
• PTO
• 9 Paid Holidays

Requirements

Education/Training/Experience:

• A technical school certificate or equivalent experience in mechanical repairs is preferred.
• Preferred fluent in Spanish but not required, as the role involves frequent communication with Spanish-speaking clients. Pay will be adjusted based on language skills and experience.