Global Benefits Educators Program Manager

Description

Government Benefit Educators, LLC, a forward-thinking non-profit organization, is seeking an experienced Operations Manager to lead the day-to-day operations of this newly formed entity. 

This role will be focused on building relationships, providing exceptional service, and keeping operations running smoothly behind the scenes. A focus on providing educational opportunities to a wide array of participants and knowledge of the financial services industry is crucial. If you are passionate about making a real difference for clients and colleagues, we would love to hear from you!

Responsibilities:

• Manage the day to day business functions of the organization
• Supervise, mentor, and motivate a team of educators and workshop analysts, ensuring their productivity, efficiency, and professional growth
• Assist with the hiring and management of company employees and contractors
• Create and maintain relationships with HR leaders within certain government agencies
• Be the primary person responsible for communication with the participating financial professionals
• Develop and implement streamlined processes, while optimizing resource allocation to meet team and organizational goals
• Manage the scheduling of workshops and coordinating workshop agreements with participating financial professionals
• Conduct training sessions to enhance team skills and ensure proficiency as Subject Matter Expert
• Assign tasks and responsibilities effectively, considering individual strengths, proficiency and workload balance within the team
• Foster a collaborative environment, promoting effective communication and coordination among team members and other departments, including collaboration with financial professionals
• Work with marketing to promote the entity’s services, including social media posts and website management
• Conduct regular performance assessments, provide feedback, and implement strategies to improve team performance
• Ensure adherence to company policies, procedures, and compliance standards
• Generate reports (where necessary) on team performance, productivity, and key metrics and performance indicators for the team
• Lead the team in developing quarterly and annual goals to supplement the firm’s V/TO and special projects, as assigned 
• Manage the organization’s budget in alignment with non-profit standards

Requirements

• Bachelor's or other college degree, certification - or equivalent experience
• Leadership skills with a track record of successfully managing teams and projects.
• Strong understanding of nonprofit guidelines and requirements
• Experience in leading educators/trainers
• Strong adherence to financial services industry requirements and best practices
• Excellent communication, interpersonal, and organizational abilities
• Excellent customer service and relationship building skills required
• Strong problem-solving and decision-making capabilities
• 10 years of experience in the financial services industry