Question
2-5

Human Resources Generalist

12/11/2025

The Human Resources Generalist manages credentialing processes and supports various HR functions, including recruitment, onboarding, and compliance. They also serve as a point of contact for employee concerns and ensure adherence to labor laws and organizational policies.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

No

About The Company
Serve The People is a community health center located in Santa Ana, Orange County, California, with a strong commitment to providing comprehensive healthcare services to individuals and families in need. Our mission revolves around delivering patient-centered care that is accessible, compassionate, and culturally responsive, with the overarching vision of improving the overall health and well-being of the community. All healthcare services are offered to provide patients a centralized place to receive their healthcare services: Medical, Dental, Vision and Behavioral Health care as well as operate a bimonthly Food Pantry and provide ongoing Legal Aid services at no cost. This organization operates under the leadership of a dedicated team, including an executive director, chief medical office, finance director, and board of directors, who collaboratively shape its strategic direction and ensure the delivery of high-quality services. Serve The People's diverse and skilled workforce, comprising healthcare professionals, administrative staff, and support personnel, contributes significantly to their success. Serve The People is recognized as a Federally Qualified Health Center (FQHC), underscoring its vital role in addressing the healthcare needs of underserved populations. They serve patients from underserved communities, offering a wide range of services tailored to meet their specific needs, thereby reducing health disparities and improving outcomes. Beyond healthcare services, Serve The People engages in community outreach initiatives, collaborating with local organizations, schools, and community centers to promote health education, disease prevention, and wellness activities. They recognize the importance of addressing social determinants of health and work towards creating a supportive ecosystem that nurtures the well-being of the community.
About the Role

Description

The Human Resources Generalist plays a dual role in ensuring the effectiveness of credentialing processes for healthcare professionals and providing key support to human resources functions. This role requires a highly organized, detail-oriented professional capable of managing credentialing tasks, employee onboarding, and HR compliance. The ideal candidate will balance independent responsibilities with team collaboration to uphold organizational standards and regulatory compliance. The following statements for this position reflect only some specific responsibilities and are considered necessary to describe the principal functions of the job as identified and shall not be considered a detailed description of all duties required that may be inherent in the position:

  • Manage job postings and coordinate recruitment efforts to attract and hire qualified candidates.
  • Facilitate new employee orientation and onboarding processes to ensure seamless integration into the organization.
  • Conduct background checks and pre-employment screenings.
  • Serve as a point of contact for employee questions, concerns, and grievances, promoting resolution through appropriate channels.
  • Administer and document progressive disciplinary actions, including verbal and written warnings, to address performance or behavioral concerns.
  • Guide management on employee write-ups, ensuring documentation adheres to legal standards and organizational policies.
  • Assist with the preparation and facilitation of employee dismissals, ensuring compliance with regulations and maintaining professionalism during the process.
  • Foster a positive work environment by mediating conflicts and ensuring adherence to organizational policies.
  • Ensure compliance with federal, state, and local labor laws, including wage and hour regulations and EEO requirements.
  • Assist in developing and updating HR policies and employee handbooks.
  • Support employees with benefits enrollment and questions.
  • Administer leave programs, including FMLA, worker's compensation, and other absence management policies.
  • Assist employees in 403(b) retirement plan enrollment, insurance selections, and reviewing benefit options to ensure understanding and informed decision-making.
  • Learn and maintain proficiency in the HRIS system, Paylocity, to manage employee data, process updates, and generate accurate HR reports.
  • Assist in tracking, scheduling, and distributing employee evaluations, including 90-day and annual performance evaluations, ensuring timely completion and documentation.
  • Assist in overseeing credentialing documentation to ensure all records are accurately maintained within the credentialing platform, and troubleshoot credentialing discrepancies or occurrences as needed to support compliance and operational efficiency.
  • Coordinate and deliver employee training programs focused on compliance, professional development, and organizational values.
  • Support leadership in succession planning and workforce development initiatives.
  • Maintain accurate and confidential employee records in compliance with legal standards.
  • Generate reports and track metrics related to HR activities, including turnover and recruitment performance.
  • Assist with payroll and HRIS data entry as needed.
  • Perform other related tasks as required to support organizational goals.
  • Adhere to HIPAA regulations and other relevant laws to protect patient privacy and confidentiality in all communications.
  • Perform other duties as assigned by the executive leadership and administration.

Requirements

  • Bachelor’s degree in Human Resources, Business Administration, or a related field preferred; equivalent experience may be considered.
  • 2-3 years of HR experience, preferably in a healthcare or non-profit setting.
  • Knowledge of labor laws and best practices in HR management.
  • Thorough understanding of relevant state and federal regulations, including but not limited to CMS, Joint Commission, and HRSA requirements.
  • High level of attention to detail and accuracy, particularly in documentation, compliance checks, etc.
  • Excellent verbal and written communication skills to effectively interact with healthcare providers, and administrative staff.
  • Strong organizational and time-management skills.
  • Commitment to ongoing education and professional growth in the field of credentialing and healthcare compliance.
Key Skills
Human ResourcesCredentialingEmployee OnboardingHR ComplianceConflict MediationLabor LawsDocumentationCommunicationOrganizational SkillsTime ManagementBenefits AdministrationHRISTraining ProgramsPerformance EvaluationsSuccession PlanningData Entry
Categories
Human ResourcesHealthcare
Apply Now

Please let Serve the People Community Health Center know you found this job on PrepPal. This helps us grow!

Apply Now
Get Ready for the Interview!

Do you know that we have special program that includes "Interview questions that asked by Serve the People Community Health Center?"

Elevate your application

Generate a resume, cover letter, or prepare with our AI mock interviewer tailored to this job's requirements.