Operations Specialist

Description

The Operations Specialist will act as a key link between customers, sales team and operations team for supporting both the day-to-day business and the future planning of the North America and Latin America teams. 

Requirements

Key Functions

• Manage all SAP activities related to customer quoting / order entry 
• Manage all supplier (interco and external) order placement and follow-up
• Forecasting analysis and coordination with Sales / Ops teams in Greer as well as HQ in Italy

Sales Support

• Customer PO review and conversion to SAP sales order
• Communicate to warehouse team sales orders entered and ready for shipment
• Customer quote processing for both Pre-Sales and Tech Support (RMA tickets for out-of-warranty work, etc.) functions
• Create and track Loaner Agreements for machines in the field
• Manually create / edit documents not generated by SAP due to system limitations (Commercial Invoices, etc. for international customers)
• Create and complete production orders in SAP for all PN conversions (encoded ribbons, machine special configurations, etc.)

Logistics Support

• Coordinate with suppliers to arrange inbound shipment of orders to North America office(s)
• Collaborate with shipping companies/brokers to get rates and transit times for each inbound shipment
• Create inbound shipping documents with FedEx when they offer the best rate
• Coordinate with customs brokers to resolve inbound clearance issues
• Issue POs to suppliers not centrally managed by HQ, including interco orders to Fintec, other branches, etc.
• Proactively track delivery dates and communicate changes/delays to customers

Customer Service

• Monitoring and responding to all emails in the “Orders”
• Answering all inbound calls to “Sales” 
• Maintain good rapport and working relationships with customers and suppliers
• Keep customer account information updated in SAP

Reporting

• Create and manage the weekly backorder report for Sales & Ops teams
• Monthly/Quarterly/Annual run-rate tracking and analysis
• Monthly forecast feedback to HQ for centrally procured items