Utility Billing Specialist

Description

 THE CITY OF DANVILLE:   The City of Danville is located 35 miles southwest of Lexington and is a thriving community with a population of 17,000. The City is a municipal government agency with a highly efficient infrastructure providing a broad range of public services: water and wastewater treatment, police and fire services, 911 emergency dispatch services, parks and recreation, cemeteries, and public works. The City of Danville is also the business hub to a 5 county, 100,000 +region with quality school systems and a highly educated workforce. 

Position: Utility Billing Specialist 

Pay Classification: Non-exempt

Job Classification:  Full-time

Pay Grade: U-3

Location: 445 West Main Street, Danville, KY 40422

Department: Utility Administration 

Responsible To: 

Utility Billing Manager

Position Summary:

Under direct supervision of the Utility Billing Manager, will administer the City’s monthly billing process for utility customers. The position is responsible for the preparation of the monthly utility billing cycle as well the auditing of accounts to ensure accuracy of the utility billing process.

Supervisory Responsibilities:

None

Duties/Responsibilities: 

· Responsible for conducting monthly audits of utility billing accounts along with developing reports of the audit results.

· Utilizes utility software to load and unload water meter data monthly.

· Required to make monthly utility account adjustments under the direction of the Utility Billing Manager.

· Prepares monthly billing files for distribution to 3rd party printing services.

· Serves as backup for water utility front-office staff and assist in responding to customer inquiries regarding their utility accounts.

· Performs other duties as assigned.

Requirements

 Required Skills/Abilities:

· Strong knowledge of Microsoft Office Word and Excel.

· Excellent verbal and written communication skills.

· Ability to work in a team environment, with the ability to work across all levels of City officials, employees, agencies, organizations, and the general public.

· Strong customer service skills.

· Ability to follow assigned instructions and directives.

· Technical aptitude with the ability to learn and utilize utility billing systems and other various software programs.

· Ability to work with minimal supervision.

· Proven ability to work with a high level of confidentiality.

Education and Experience:

· HS Diploma or GED

· Associate degree in business administration, accounting, or related filed is preferred.

· 1-3 years of documented accounts receivable, billing, or administrative experience in a professional environment.

· Must have a valid and current driver’s license.

Certifications:

· None

Physical Requirements:

· Ability to lift up to 30lbs occasionally.

· Walking, twisting, stooping, and bending on a regular basis.

· Must be able to sit at a workstation for extending periods of time.

Compensation:

· $38,754 - $54,256 annually

· Candidate's starting salary will be commensurate with their level of experience.

BENEFITS:

· 100% paid family medical, dental, and vision Insurance

· Company paid employee short- & long-term disability insurance

· 100% paid employee basic life Insurance

· Supplemental insurance program 

· Vacation pay

· Sick leave pay

· Holiday pay

· Longevity Incentive program

· Annual clothing allowance

· Paid gym membership fees 

· Educational Assistance program

· KY CERS Non-Hazardous Duty Retirement

· All benefits available date of hire

EEO Disclaimer:

The City of Danville provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other trait or characteristic protect by federal, state, and local laws.

This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, discipline, demotion, termination, layoffs, recalls, leaves of absence, training, compensation, and benefits.