Accounts Receivable & Collections Manager

Description

Four Star Seafood is a growing seafood and specialty wholesale and distribution company that provides fresh, high-quality seafood to the very restaurants, chefs, and home cooks in the Bay Area. We are passionate about the ocean and committed to sustainable practices. We like to think of ourselves as hospitality-focused fishmongers, and part of a close-knit team that supports each other through each day. 

The Accounts Receivable & Collections Manager is a proactive and analytical professional with experience in revenue collection, compliance, and financial account management. They bring proven expertise in managing delinquent accounts, overseeing enforcement, and coordinates processes and installment plans.

You will play a critical role in preserving asset value by collaborating directly with clients in a professional manner. You will assess risk, evaluate borrower circumstances, and develop customized solutions to prevent default and minimize losses. You will have proven experience successfully handling collections for a mid-size company that generates high volume invoices with a large customer base. 

Duties include (but are not limited to) the following:

• Responsible for the effective and efficient administration of collections, recovery, and other activities that minimize company losses.
• Review and analyze delinquent and negative accounts for charge-off recommendations to upper management.
• Coordinate an ongoing portfolio review and analysis process to make decisions regarding account blocking, closures, and credit line adjustments.
• Demonstrates effective leadership by establishing clear objectives and maintaining open lines of communication with the team. Regularly convenes staff meetings to disseminate updates on policy, procedures, and legal developments while actively addressing areas needing improvement.
• Work directly with delinquent members for restoring their accounts to good standing. Engage in discussions about potential financial arrangements, inform members about possible legal actions, and offer or suggest financial counseling to reach mutually acceptable payment arrangements.
• Ensure collection activities follow state and federal regulations, and company policies and procedures. Monitor and control credit disputes processes to comply with FCRA requirements.
• Prepare and present regular reports to management on lending activity, team performance, and strategic initiatives.
• Lead or participate in projects related to system implementations or process improvements. Define goals, timelines, deliverables, and resources for lending-related projects.
• Actively participates in external and internal audits and regulatory examinations, as necessary.
• Maintain regular and reliable attendance, including punctuality, are essential to achieving organizational excellence.

Requirements

• High school diploma or equivalent.
• Minimum 5 years of experience in accounts receivable, credit, and collections.
• Minimum 1 year of management experience in an accounting related role.
• Acute attention to detail, accuracy, and strong organizational skills.
• Proficient with spreadsheets, Google Workspace (Gmail, Google Drive, Google Sheets, Google Docs, etc.)
• High level of analytical and critical thinking skills.
• Excellent written and verbal communication skills, with a positive attitude.
• Work well under pressure with strong ability to multi-task, prioritize, and complete deadline-oriented tasks.
• Trustworthy and reliable with strong work ethic and integrity.
• Team player with the ability to recognize how individual actions affect the team as a whole.

Work Hours and Availability:

This is a full-time position, working 100% on-site at our San Francisco location. Work schedule is Monday through Friday, with approximate hours: 7:30am – 4:00pm; some flexibility is required. 

Compensation and Benefits:

This is a full-time, salaried exempt position with a pay scale of $82,000 – $92,000 annually. Additionally, this position comes with a performance bonus structure. Employee benefits are available for all qualifying full-time employees, including paid time off, medical, vision, and dental insurance. In addition, employees receive fresh seafood products and company merchandise at cost plus 10%.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. By providing your mobile number and contact information, you hereby expressly consent to Four Star Seafood calling, texting, and/or contact you regarding your employment application.

Four Star Seafood is an equal opportunity employer and no employee, applicant, or candidate for hiring, promotion, training, or other benefit shall be discriminated against or given preference based on an individual’s, or their associates or relatives’, race, color, creed, sex, sexual orientation, religion, gender, gender identity, national origin, age, disability, ancestry, medical condition, marital status, veteran status, citizenship status, sexual orientation, or any other category or status protected by federal, state, or local laws. This policy governs all aspects of our employment.