Technical Support Specialist

Description

Job Title: Technical Support Specialist (Microsoft 365 / Endpoint Support)

Department: IT | Reports To: IT Director

Location: Richmond,CA | Job Type: Full-Time

FLSA Status: Exempt 

About Richmond Wholesale Meats

Richmond Wholesale Meats, a Pro Food Solutions company, is a trusted leader in protein distribution with over 60 years of experience serving foodservice operators, government agencies, and global partners. Based in Richmond, California, we specialize in high-quality meat products, custom processing, and dependable service. As part of the Pro Food Solutions family, we are committed to operational excellence, customer focus, and building the future of food through innovation and integrity.

Position Summary

We are seeking a motivated Technical Support Specialist to provide hands-on support for end-users across our organization. This role focuses heavily on endpoint device support — primarily on Windows laptops — and the Microsoft 365 ecosystem. The ideal candidate is a strong communicator with a customer-first mindset who enjoys troubleshooting, problem-solving, and helping users work efficiently and securely.

Key Responsibilities

• Provide Tier 1 - 2 technical support for end-users, including troubleshooting issues related to:
• Windows laptops and peripheral devices
• Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint, Office apps)
• User authentication, MFA, and identity management
• Manage and maintain endpoint devices using standard tools (e.g., Intune, device management policies, patching processes).
• Set up, configure, and deploy laptops and software for new and existing employees.
• Assist with account creation, license assignments, and permissions within Microsoft 365 Admin Center.
• Support remote users with connectivity, VPN, and collaboration tool issues.
• Document troubleshooting steps, solutions, and operational processes.
• Escalate complex issues to senior IT staff as needed and collaborate on resolution.
• Contribute to the continuous improvement of IT procedures, support documentation, and service quality.

Minimum Qualifications

• 2 - 3 years of experience in technical support or IT helpdesk roles.
• Strong working knowledge of:
• Windows 10/11 administration
• Microsoft 365 environment (Teams, Outlook, OneDrive, SharePoint, Office suite)
• Basic networking concepts (DNS, DHCP, VPN, Wi-Fi troubleshooting)
• 2 - 3 Experience with device deployment and management (e.g., Intune, Autopilot, imaging tools).
• Excellent communication and customer service skills.
• Ability to diagnose and resolve hardware and software issues efficiently.
• Strong organizational and documentation skills.

ABILITIES AND COMPETENCIES ESSENTIAL TO THE FUNCTION OF THE JOB

Communication & Comprehension

• Communicates clearly and effectively, both verbally and in writing.
• Demonstrates professional writing skills and the ability to correspond articulately.

Problem Solving

• Analyzes data and situations to solve routine and complex problems.
• Applies sound judgment and decision-making skills to resolve issues.
• Maintains professionalism and composure under pressure.

Physical & Sensory Abilities

• Able to travel locally and outside the local area as needed.
• Frequently required to sit, stand, and walk, with occasional lifting and bending.
• Capable of hearing and speaking effectively for communication purposes.

WORKING CONDITIONS The work environment is a climate-controlled office setting, well-lit with a moderate noise level.

Equal Employment Opportunity

Richmond Wholesale Meats, a Pro Food Solutions company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, pregnancy, childbirth or related medical condition, marital status, religion, age, disability, gender identity or expression, genetic information, or service in the military or any other class protected by local, state or federal law