2-5

Operations Manager

12/12/2025

The Operations Manager will oversee daily operations and ensure excellent service delivery while managing a team of drivers and crew members. Responsibilities include scheduling, handling operational complaints, and developing teammates.

Salary

50000 - 55000 USD

Working Hours

40 hours/week

Company Size

1,001-5,000 employees

Language

English

Visa Sponsorship

About The Company

1-800-GOT-JUNK? is a franchise-based, full-service junk removal company dedicated to helping people reclaim the space in their homes and businesses. A pioneer of professional junk removal, 1-800-GOT-JUNK? has set the standard for exceptional customer service. Friendly, uniformed drivers call customers in advance, arrive on schedule, haul junk away from where it’s located, and provide a full clean-up. Items we remove include things that garbage collectors typically do not take, including: household furniture and electronics, clothing, renovation debris, and assorted junk. Commercial customers include property managers, retailers, realtors, government offices, disaster relief, and construction and renovation workers, to name a few. Environmental sustainability is important to us. Wherever possible items are recycled or donated to charity, with current landfill diversion rates at 61.3 percent. 1-800-GOT-JUNK? has been recognized as workplace of choice through numerous awards, including Best Place to Work in BC, Great Workplaces in Canada, and 50 Most Engaged Workplaces. We are an equal opportunity employer that offers a fantastic culture that is “All About People”, and where personal and professional wins are celebrated. 1-800-GOT-JUNK? has approximately 175 locations throughout Canada, the United States, and Australia. For more information, including new franchise opportunities, please visit www.1800gotjunk.com. 1-800-GOT-JUNK? Alliances: Canadian Automobile Association (CAA) Access Rewards National Association of Professional Organizers (NAPO) North American Association of Senior Move Managers (NASMM) CitiBank Rewards RecycleBank General Services Administration (GSA)

About the Role

Description

Operations Manager: 1-800-Got-Junk

Are you looking for an exciting, hands-on outdoor job with ample growth opportunities? Then join us as our Operations Team!

ABOUT US:

At 1-800-GOT-JUNK?, we’re the world’s largest junk removal service, committed to providing exceptional customer experiences while promoting sustainability. Our Lancaster franchise is looking for a passionate and driven Operations Manager to lead our team and enhance our operational efficiency.

Position: Operations Manager

Company: Southwind/1-800-GOT-JUNK? - Lancaster

Location: Lancaster, PA

JOB SUMMARY:

As the Operations Manager, you will oversee daily operations, ensure excellent service delivery, and manage our team of drivers and crew members. Your leadership will be critical in maintaining our high standards and achieving our business goals. You will handle scheduling, operational complaints, dispatching jobs, coaching teammates, developing teammates, running mobile from the trucks, developing teammates, and providing excellent communication with customers.

What We Offer:

Compensation: $50-55K Yearly (Base Hourly + Profit Share + Performance-Based Bonuses)
Comprehensive benefits package, including health insurance and retirement plans.
Full Time Hours
Opportunities for professional growth and development.
A dynamic and supportive work environment.

Key Responsibilities:

Manage daily operations, ensuring efficient and safe junk removal services.
Lead, train, and motivate a team of drivers and crew members on client sites.
Monitor and improve operational performance and customer satisfaction metrics.
Develop and implement operational policies and procedures.
Manage inventory and equipment, ensuring maintenance and compliance.
Collaborate with marketing to drive local outreach and customer acquisition.
Analyze financial reports and assist in budget management.

*Our company culture is the leader in our business and we are excited to offer new opportunities to join our team in Lancaster. You may be a great fit for this position if you have previous experience in sales, moving, driving, warehouse, construction, customer service, maintenance and landscaping! Southwind and its group of companies are proud to be an Equal Opportunity, Affirmative Action, Veteran friendly employer.

Job Type: Full-time

Requirements

2+ years in Logistics, KPI’s, Sales, Dispatch, Fleet, and/or Management
21+ years of age and a valid driver's license (required for insurance purposes)
Strong leadership and team-building skills.
Ability to work in a fast-paced environment, manage multiple priorities, and work in our trucks as needed.
Able to lift at least 50 lbs repeatedly!
Proficient in Microsoft Office and operational software.
Enjoy talking with customers on site residentially or commercially!

Key Skills

LeadershipTeam BuildingLogisticsSalesDispatchFleet ManagementCustomer ServiceOperational EfficiencyCoachingCommunicationInventory ManagementBudget ManagementProblem SolvingPerformance MetricsPolicy DevelopmentTraining