Practice Manager

Description

JOB SUMMARY:   The Practice Manager is responsible for performing administrative duties for individual physician practice, directing patient flow for the clinic, providing administrative oversight to clinical providers and ensuring patients have an optimal customer service experience while receiving world-class orthopedic medical care.

CLASSIFICATION:  This is a full-time, year round, exempt position with benefits.

MAJOR JOB RESPONSIBILTIES / ESSENTIAL FUNCTIONS:

• Provides administrative support to assigned physician practice: performs complex administrative duties including responding for physician when he/she is unavailable, composing correspondence, and coordinating resources across the practice.
• Assists with the implementation of strategies for growth and development of physician practice.
• Assists physician with staffing support in partnership with Operations Manager and Human Resources to initiate staffing requests and recruitment, supporting the patient care team under the direction of the physician, coordinating annual performance evaluation process, credentialing of medical staff, maintaining CME records.
• Oversees patient relations providing individuals with outstanding customer service and support; receives, investigates and resolves patient complaints and issues within the physician practice.
• Coordinates clinic schedule, patient flow, and serves as liaison to VHH and VVSC.
• Ensures full compliance with HIPAA, maintaining the highest level of patient information confidentiality at all times
• Handles various administrative details with initiative and good judgment.
• Provides general administrative support including typing, answering phones, indexing and filing documents, making copies, handling personal/professional travel arrangements, and scheduling meetings.
• Answers inquiries and/or refers callers/patients to appropriate person/department.
• Gathers information and develops summaries as requested by physician.
• Responsible for coordinating meetings for assigned physician which includes, but isn't limited to, reserving meeting rooms, ordering meals, developing agendas, taking/publishing minutes, and following through on action items.
• Assists physician with accounting functions including coordinating billing information, accounts receivable and processing expense requests.
• Serves as personal assistant for the physician managing personal appointments, academic schedule, speaking and travel arrangements, and other tasks as requested.
• Ensuring adequacy of office supplies and equipment.
• Assists other staff as requested.
• Demonstrates knowledge and understanding of patient privacy rights. 
• Maintains confidentiality of all medical, financial, or other sensitive materials and information in printed, electronic or verbal form which may jeopardize the privacy of patients.
• Accesses and uses the minimum necessary patient identifiable information to perform job responsibilities and duties and only for authorized purposes.
• Maintain personal commitment to The Steadman Clinic mission and values.
• Follow policies as established in the Employee Handbook.
• Attend regular staff meetings and other required meetings.
• Performs other duties as assigned by supervisor.

Requirements

KNOWLEDGE, EXPERIENCE AND SKILL REQUIREMENTS

• High school diploma or GED and one year of receptionist experience required.
• Knowledge of Microsoft Office products required.
• Pleasant, courteous telephone manner required and ability to handle irritated patients.
• Able to work in a fast-paced environment and handle a variety of tasks simultaneously; ability to work with frequent interruptions.
• Excellent organization, communication (both written and verbal), and interpersonal skills required.
• Must be able to handle sensitive and confidential information appropriately and represent The Steadman Clinic in a mature, professional manner at all times.
• Must be energetic, quality driven and have proven ability to be productive member of a cohesive team of peers dedicated to providing optimum patient care.
• Must maintain a professional attitude towards patients and an excellent and collegial working relationship with other Steadman Clinic, Steadman-Philippon Research Institute, and hospital personnel.

 CERTIFICATE/LICENSE:  None.

TYPICAL PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires sitting and walking for prolonged periods of time.
• Occasional lifting and carrying items weighing up to 30 lbs.
• Requires normal visual acuity and hearing.

TYPICAL WORKING CONDITIONS:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires working under stressful conditions and dealing with the public.
• Works with a variety of highly confidential, sensitive material.