Question
5-10

Manager, Group Retail Excellence

12/12/2025

The manager is responsible for driving retail excellence objectives and creating best-in-class retail standards. This includes developing and reviewing SOPs, monitoring KPIs, and leading initiatives to ensure service excellence.

Working Hours

40 hours/week

Company Size

10,001+ employees

Language

English

Visa Sponsorship

No

About The Company
Chow Tai Fook Jewellery Group Limited (the “Group”; SEHK stock code: 1929) was listed on the Main Board of The Stock Exchange of Hong Kong in December 2011. The Group firmly upholds the vision: “To be the leading global jewellery brand that is a trusted lifetime partner for every generation”, drawing on nearly a century of legacy and success. Founded in 1929, the Group’s iconic brand “CHOW TAI FOOK” has become an emblem of tradition, celebrated for its bold designs and an unwavering attention to detail. Building upon a rich heritage and a foundation of trust, the Group is not only widely recognised for honouring traditions but also for fostering deep, meaningful connections with a diverse customer base through its exquisite jewellery. The Group’s long-standing commitment to innovation and craftsmanship has been integral to its success over time and has become synonymous with excellence, value and authenticity. As a leading Chinese jeweller, the Group believes in blending contemporary cutting-edge designs with traditional techniques to create jewellery that can be passed down from generation to generation. Every collection is thoughtfully conceived and crafted to reflect the stories of our customers, celebrating the special moments in their lives. Committed to growing alongside our customers, the Group embraces a spirit that aspires to inspire and captivate generations to come, weaving the story of CHOW TAI FOOK into the fabric of their lives. The Group is committed to delivering sustainable long-term value creation for its stakeholders by enhancing the quality of earnings and driving higher value growth. With an extensive retail network across China and multiple locations globally, along with a growing e-commerce business, the Group is implementing targeted online-to-offline (“O2O”) strategies to strengthen its competitiveness in today’s omni-channel retail environment. DPMS Category B Registrant (Registration No.B-B-24-01-00028)
About the Role

About the Job

Accountable for driving overall retail excellence objectives at the Group level.  To create best-in-class retail environment/ standards for clients, this includes developing new or reviewing existing SOPs. Understand market needs/ practice and to provide retail standards to achieve long-term, sustainable performance. The main scope would be service, KPIs and other retail operations like inventory handling or retail procedures.

Key Responsibilities

  • Develop and implement strategies to elevate retail excellence and operational standards at the market level.
  • Monitor and analyze key performance indicators (KPIs) to ensure consistent improvement and exceeding of market targets.
  • Develop, review, and streamline Standard Operating Procedures (SOPs) to improve operational efficiency and effectiveness for markets.
  • Lead the execution and monitoring of the Mystery Shopper Program (MSP) or similar initiatives to ensure service excellence.
  • Conduct regular analysis of market trends and competitor activities to identify opportunities and support strategic decision-making.
  • Collaborate with other departments to support and align on cross-functional projects and initiatives.

Requirements

  • Bachelor’s Degree.
  • 8 years of experience in retail excellence / retail operations role, preferably in luxury retail or MNC.
  • Familiar with retail store operations and inventory management.
  • Knowledge of KPIs and had proven record in achieving goals.
  • Strong analytical skills and communication skills.
  • Computer skill literacy – Excel (vlookup/ pivot table) and PowerPoint.
  • Agile and able to adapt to a fast-paced / dynamic work environment.
  • Good in written and spoken English and Chinese.
Key Skills
Retail ExcellenceOperational StandardsKPI MonitoringStandard Operating ProceduresMystery Shopper ProgramMarket AnalysisCross-Functional CollaborationAnalytical SkillsCommunication SkillsInventory ManagementLuxury RetailAgilityExcelPowerPointEnglishChinese
Categories
Management & LeadershipRetail
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