Assistant Manager, Orders Management(Rotational/Flexible Shifts)

<div class="content-intro"><p>About <strong>Zscaler</strong></p> <p>Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.</p> <p>Here, <strong>impact in your role matters more than title</strong> and trust is built on results. We believe in transparency and value <strong>constructive, honest debate</strong>—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on <strong>customer obsession,</strong> collaboration, ownership and accountability.&nbsp;</p> <p>We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.</p></div><p>Our General and Administrative teams help to support and scale our great company. Whether striving to grow our workforce, nurture an amazing culture and work environment, support our financial and legal operations, or maintain our global infrastructure, the G&amp;A team provides a strong foundation for growth. Put your passion, drive and expertise to work with the world's cloud security leader.</p> <p>We are looking for an experienced and detail-oriented Assistant Manager to lead our Order Management function. This role is essential for ensuring accurate and efficient processing of customer orders, subscriptions, and renewals. The ideal candidate will excel in leadership, understand SaaS billing models, and demonstrate a strong commitment to operational excellence. Reporting to the Director, Order Processing, you'll be responsible for:</p> <ul> <li>Leading and mentoring the Order Management team through reviews, training, development, and maintaining accurate documentation of processes</li> <li>Collaborating with Sales, Finance, and Legal to resolve discrepancies, generating KPI reports, and supporting audits with required documentation</li> <li>Ensuring adherence to internal policies, compliance standards, SLAs, SOX requirements, and relevant financial regulations during order processing</li> <li>Implementing best practices to enhance operations, customer experience, and process efficiency through automation</li> <li>Overseeing the order-to-cash process and ensuring 100% accuracy in managing customer orders and subscriptions</li> </ul> <p><strong>What We’re Looking for (Minimum Qualifications)</strong></p> <ul> <li>Holding a Master’s degree in Business, Finance, or Accounting with 5+ years’ experience in Order Management, Billing, or Sales Operations in SaaS/IT companies</li> <li>Managing small teams effectively with expertise in CRM systems like Salesforce and ERP/Billing systems like NetSuite</li> <li>Demonstrating a strong understanding of recurring revenue models, subscription billing, and ASC 606 revenue recognition principles</li> </ul> <p><strong>What Will Make You Stand Out (Preferred Qualifications)</strong></p> <ul> <li>Experience in migrating or implementing a new order management system</li> <li>Familiarity with contract language and standard sales terms and conditions</li> </ul> <p>#LI-hybrid</p> <p>#LI-KM8</p><div class="content-conclusion"><p data-pm-slice="1 3 []">At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.</p> <p>Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:</p> <div class="has-nudge" data-nudge-id="5eb9419b-6a4d-4451-bfa6-e2eb96084be0"> <ul> <li>Various health plans</li> <li>Time off plans for vacation and sick time</li> <li>Parental leave options</li> <li>Retirement options</li> <li>Education reimbursement</li> <li>In-office perks, and more!</li> </ul> <p>Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits <a href="https://www.zscaler.com/careers">here</a>.</p> </div> <p>By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.</p> <p class="p1">Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. <em>See more information by clicking on the </em><a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf"><em>Know Your Rights: Workplace Discrimination is Illegal </em></a><em>link.</em></p> <p>Pay Transparency</p> <p>Zscaler complies with all applicable federal, state, and local pay transparency rules.</p> <p>Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.</p></div>