Operations Manager

Locally owned and operating in the Waikato for over 35 years, Monarch Real Estate Limited is proud to be a member of the Harcourts Group, with five offices in Hamilton City and a further six offices across Waikato, King Country, Pauanui and Whangamata. Our team of over 120 professionals serves the Waikato, Coromandel, and Bay of Plenty regions, delivering comprehensive real estate solutions.

With a culture built on growth, innovation, and exceptional customer service, we are committed to excellence in everything we do. Bold and ambitious, this is an exciting time to join Monarch Real Estate as we continue our journey of growth and success.

We’re looking for an Operations Manager to play a key role in strengthening our internal capability and supporting our long-term growth.

In this pivotal role, you'll take ownership of operational excellence across HR, project management, IT support, and Anti-Money Laundering (AML) compliance. This is a hands-on position that oversees the smooth running of our day-to-day operations while also driving key initiatives across the business.

Working closely with the Directors and senior leadership team, you will look  for opportunities to improve workflow, enhance productivity, and ensure our systems and processes support the future of the business. A large part of the role involves leading our Support Team, developing clear expectations, building capability, and fostering a positive and collaborative culture.

Maintaining strong relationships—both internally with staff and externally with clients and partners—is crucial, as you will often act as a key point of contact to ensure communication is clear and that service standards remain high.

We’re looking for the full package: proven experience in operations management, strong leadership capability, and a great sense of humour! You’ll bring a blend of the following skills and experience:

• Proven experience in operations management, ideally within a service-based environment.
• Strong leadership, communication, and problem-solving skills.
• Experience managing HR processes and supporting staff development.
• Confidence managing multiple priorities and navigating change.
• Familiarity with compliance requirements—AML or similar would be an advantage.
• Knowledge of real estate operations or regulatory frameworks (preferred but not essential).

What We Offer

We offer a varied and rewarding role where you can make a meaningful impact, work with supportive leaders, and help shape the next stage of our growth. If you’re a proactive, organised professional who enjoys improving systems and supporting people, we’d love to hear from you.